How do I comment on Uber driver?

For borrowers
  1. Log in to the website or app.
  2. Go to your Trips.
  3. Select the trip you'd like to review.
  4. Scroll to the bottom of the page to see the review section.
  5. Give a thumbs up or thumbs down and leave any comments.




Leaving a comment for your Uber driver is a straightforward process that primarily happens after your trip is completed. Once the ride ends, the Uber app will automatically prompt you to rate your driver on a scale of one to five stars. After you select the star rating, a "Leave a compliment" or "Add a note" section will appear, allowing you to type a specific comment. These positive comments are often displayed on the driver's public profile as "Compliments." If you need to report a negative experience or leave a more formal comment regarding a safety issue after the rating screen has passed, you can navigate to the "Activity" tab in the app, select the specific trip, and scroll down to "Get Ride Help." From there, you can submit a written report to Uber’s support team. In 2026, Uber also utilizes AI-driven sentiment analysis on these comments to help drivers understand areas for improvement. It is a peer-to-peer best practice to leave specific feedback, as it helps the driver maintain their rating and assists the platform in ensuring high-quality service for all riders.

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We designed Pickup Messages to encourage safe driving, too. Drivers can have the messages read aloud, and they can simply tap to respond.

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Tap the menu icon to open the main menu. Select “Your Trips” and then the trip on which you lost the item. Tap “Find lost item” and then “Contact driver about a lost item.” Enter your phone number to call the driver.

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Be authentic and specific, not hyperbolic. Liben also recommends keeping in mind the KISS method for giving compliments: That is, Keep It Sincere and Specific. Hyperbole or gratuitous praise can cheapen the gesture, making it feel empty and disingenuous.

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The most commonly lost items include wallets, keys, phones, and umbrellas. Over 40% of lost items occur in public places such as restaurants, airports, and public transportation. The estimated value of lost items in the US is over $5 billion per year.

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One driver said their 'best passengers are the ones that quietly sit in the back', while another agreed that their 'dream passenger is the one who tells me to turn up the music and then sits quietly'.

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With Rider Preferences, Uber Comfort riders can request a quiet ride as well as what temperature (warm, hot, cool, cold) they'd like.

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Is it rude to not talk to your Uber? No, it is not rude at all. Drivers have to take cues from passengers, and if you're talking about just you as a passenger, I tend to open with just saying hi and asking how they're doing.

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24/7 customer support
  1. Tap Help in the app menu.
  2. Find the topic matching your concern.
  3. Let us know how we can help.


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Yes, the report to the driver is anonymous and the notice will appear in the driver's review for a week.

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How can I use the same Uber driver over and over? You can't, officially. Some drivers say that it tends to random passengers to drivers. Some drivers pass out cards with their phone # and get within range before the rider issues a ride request.

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