How do you respond to an uber message?

We designed Pickup Messages to encourage safe driving, too. Drivers can have the messages read aloud, and they can simply tap to respond.



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  1. Tap Help in the app menu.
  2. Find the topic matching your concern.
  3. Let us know how we can help.


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After each trip, riders and drivers have the opportunity to rate each other from 1 to 5 stars, based on their trip experience. Ratings are anonymous. You won't see individual ratings tied to a particular trip or person.

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Drivers have always been able to rate riders after the trip, but now they will be able to leave specific feedback that Uber can then surface to riders so they can improve their rating. Whether riders take the criticism to heart or dismiss it as patronizing, though, remains to be seen.

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Be authentic and specific, not hyperbolic. Liben also recommends keeping in mind the KISS method for giving compliments: That is, Keep It Sincere and Specific. Hyperbole or gratuitous praise can cheapen the gesture, making it feel empty and disingenuous.

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Call the driver — they're usually happy to return your belongings. The call button in your order history is active for 48 hours after the ride. More than two days have passed or no agreement was reached with the driver: Describe your lost item and we'll help you get it back. I lost the phone I requested the ride with.

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Tap the menu icon to open the main menu. Select “Your Trips” and then the trip on which you lost the item. Tap “Find lost item” and then “Contact driver about a lost item.” Enter your phone number to call the driver.

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How to answer: Talk about what you like about Uber and its product/service. Try to focus on a specific reason that is motivating you to work for Uber. You can also mention Uber's work culture and excellent employee benefits and why they're valuable to you. Ensure that they understand Uber is your first choice.

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Customers will be able to rate a driver five stars and then choose them as a Favorite Driver on the tipping screen. Then, when they book a future Reserve trip, it will first be offered to their favorite drivers. Customers can select multiple favorite drivers.

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Engaging in fraudulent activities, even once, can lead to permanent deactivation from the platform. Normally you will receive up to 2 warnings before this happens, but this depends on the severity of the situation.

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You'll see how many drivers gave you a stellar 5-star rating, how many handed out the dreaded single star, and everything in between. The ratings breakdown is available to all Uber users right in the Privacy Center, which can be accessed by logging into your account online or in the app.

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If your rating is between 4.94 and 4.99, you are a great passenger with lots of experience. For the longest time, my driver rating was a perfect 5.0 on both Uber and Lyft.

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Once a driver accepts your trip, you'll be able to scroll down to a card that opens their driver profile.

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Log in to the Uber website at https://www.uber.com.
  1. Click the “Help” option in the top right corner.
  2. Locate the “Trip issues and questions” section. ...
  3. Click “Review my fare or fees.”
  4. When prompted, fill in the necessary details for your complaint.
  5. Submit your complaint to Uber.


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