How do I complain about a booking on booking?

You can contact Booking.com by email, phone or online chat. You should include your reservation number and the details of your complaint in your correspondence with them. You should also include any other information that you think is relevant (such as the name of an employee who helped with the booking).



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Select on the help box, the last option Contact options, select reservations // others and at the bottom, see all contact options and choose Call, the number will be displayed. Hope this helps!

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How to Get Your Money Back from a Bad Hotel
  1. Step 1: Address the Issue with the Hotel Staff. ...
  2. Step 2: Write a Complaint Letter. ...
  3. Step 3: File a Complaint with the Better Business Bureau. ...
  4. Step 4: Leave a Review on Travel Websites. ...
  5. Step 5: File a Chargeback with Your Credit Card Company.


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If a hotel refuses to refund customer payments, the Federal Trade Commission (FTC) may step in via an enforcement action.

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Therefore, you could make a legitimate business case that an acceptable average wait time for customer service is 2 minutes or less. Put differently, relax your service level to 95% of calls are answered by agents within 2 minutes or, said differently, a 95/120 standard.

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If you're unsure, check your confirmation email or contact the hotel directly to inquire about the availability of a cancellation waiver. Note: Check the reservation details – some “non-refundable” rates still allow cancellation up to 24-48 hours before arrival, minus a fee. There may be a partial refund available.

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