How do I complain to Ryanair?

The quickest way to submit your query/complaint and getting it dealt with by our customer service team is to fill in the online Query/Complaint form. This form will help us direct your specific issue to the right person and we will respond to you within 10 working days.



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To request a refund, click the refund link in your email. Alternatively, you can access your booking through the My Bookings section on Ryanair.com (click here). If you have booked via an online travel agent (OTA), we may not have received your personal contact or payment details.

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If you file a claim for compensation, you may receive up to 600 euro per passenger. There are two options how to claim Ryanair compensation for flight delay.

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How satisfied are employees working at Ryanair? 59% of Ryanair employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Ryanair 3.1 out of 5 for work life balance, 2.8 for culture and values and 3.4 for career opportunities.

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If you choose not to take another flight on that airline, you are legally entitled to a refund. For delayed flights: Airlines are not required to provide flight delay compensation. Compensation is only required when “bumped” from an oversold flight, according to the U.S. Department of Transportation.

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To receive compensation, you must file a claim with the airline for the delay, and the delay must have been caused by a factor within the airline's control (so a weather delay wouldn't count).

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If the delay reaches three hours, the reason for the delay should be assessed. If the delay is due to technical problems or operational issues, Ryanair will be liable and will therefore have to pay the established amount.

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In the event of a flight delay, compensation can only be paid under certain circumstances. Only if you reach your destination with a delay of at least 3 hours can you claim compensation.

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If you are involuntarily denied boarding or if your flight is cancelled or delayed by more than 2 hours, we will offer you, free of charge: a) meals and refreshment vouchers in reasonable relation to the waiting time, as long as it will not further delay the departure of the aircraft; b) two telephone calls, telex or ...

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You have multiple options to contact us: call us as per the number below or chat with us - our Molli chat bot can help you 24/7 and our agents are available 7 days a week (see the opening hours for agent support below).

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Ryanair is obliged to either reimburse you or offer you alternative transportation to your destination. You're eligible for a stay in a hotel, including transport to and from the airport. Contact Ryanair customer service directly and ask that confirmation of your hotel room and transfers to be provided in writing.

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Compensation claims with Ryanair usually take at least 3 months. Take this into account — you won't be getting the money immediately after filing compensation claim. Add at least a couple more months, if the case will be taken to court.

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However, if your first flight is delayed for more than 3 hours, you may be entitled to compensation from the airline that caused the delay. In addition to compensation, the airline must offer you a choice between: Reimbursement of your ticket and a return flight to your departure airport if you have a connecting flight.

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The amount of flight delay compensation United States travelers can claim varies. There's a maximum of $700 (excluding accommodation and food costs, which airlines may have to cover). But even short delays can incur penalties of $200 or more.

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So it can delay the flight for an hour to several hours until the problem is fixed. Technical issues are pretty rare, but airlines are liable to pay compensation to their passengers if the delay is of more than 3 hours. The amount of compensation, however, depends upon the flight distance.

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Ryanair has a safety rating of 7 out of 7 from AirlineRatings.com. Ryanair was named one of AirlineRatings.com's Top Ten Safest Low-Cost Airlines for 2022.

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