How do I claim my Ryanair refund?

To request a refund, click the refund link in your email. Alternatively, you can access your booking through the My Bookings section on Ryanair.com (click here). If you have booked via an online travel agent (OTA), we may not have received your personal contact or payment details.



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In rare instances where Ryanair has cancelled your flight, failed to operate the flight reasonably according to schedule or you were denied boarding you may be entitled to a refund in accordance with Regulation (EC) 261/2004.

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You can check the status of your refund in your Ryanair Wallet. Please remember that to allow us to process your refund, you must request one using the link placed in the email you receive from our Customer Service team or through the My Bookings section on Ryanair.com.

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If you wish to withdraw the refund from your Ryanair Wallet back on to your original form of payment, this can be done in one click and will be refunded to your original form of payment within 5 working days.

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File a claim against the airline if they continue to refuse your refund. If you're in the US, you can file a claim directly with the Department of Transportation, while other countries have different avenues. Keep calling. It can be frustrating but keep following up with the airline.

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Covered reasons for Trip Cancellation
  • Medical reasons (unforeseen ailment, injury or death in the family)
  • Inclement weather or natural disasters (tropical storms, hurricanes, etc.)
  • Terrorist attack (in or around where you're planning to visit)
  • Financial default (of a carrier)
  • Involuntary layoff or termination.


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Canceled or changed flights If your flight has been canceled by the airline, you're eligible for a full refund. This is true even if you've been rescheduled on another flight. You don't need to accept that flight, and can instead ask for your money to be returned.

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If you change to a flight departing one day or more before or after the original flight, you will not have to pay a flight-change fee, but you must pay any difference in the fare. You can make the change up to one hour before the departure time of the original flight.

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Yes. However, you will have to pay our name change fee. You may not change the name if one of the flights has already departed. See our Table of Fees.

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If your flight is delayed by 2 hours, you can recover the costs incurred as compensation from the airline. Just make sure you keep the corresponding payment receipts.

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