How do I complain to Uber to get my money back?

You can submit a request for a refund or a general complaint about your ride to Uber's customer service team at help.uber.com or in the app within 30 days of encountering an issue.



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Whether you have a question about your account or want to report an incident, you can contact us. To speak directly with a trained agent on the phone, go to Help in the Driver app, then navigate to the issue you're experiencing to see the support options available.

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Log in to the Uber website at https://www.uber.com.
  1. Click the “Help” option in the top right corner.
  2. Locate the “Trip issues and questions” section. ...
  3. Click “Review my fare or fees.”
  4. When prompted, fill in the necessary details for your complaint.
  5. Submit your complaint to Uber.


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Short answer: You can cancel or edit your trip for free within 1 hour of booking it or up to 48 hours before the time affected by the change. If you cancel or edit your trip outside these times, you may receive a partial refund.

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We will always provide a full refund of the upfront price you were charged at the time you requested your trip if you decide to cancel it. If you were charged a cancellation fee, this might not be included in the refund. The refund can take up to 7 business days to process, depending on your bank issuer.

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Whether you have a question about your account or want to report an incident, you can contact us. To speak directly with a trained agent on the phone, go to Help in the Driver app, then navigate to the issue you're experiencing to see the support options available.

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You will get an app notification when Uber support responds to your chat message.
  1. Go to Account > Trips to get help with a trip.
  2. In a trip receipt, scroll to “Get ride help” and select an issue to start a live chat with customer service.
  3. Tap around Help topics to find the “Chat with us” option.


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In the United States, there is currently no way for Uber riders to get in touch with an Uber representative over the phone. The most likely reason for this is to save money. Operating a 24/7 support line for all of Uber's customers would cost a lot of money, cutting down on Uber's profits.

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Yes the driver will get a notice probably within a couple of hours. Usually the notice will say “A recent passenger has said some of your driving practices have been unsafe.” Then depending on what you say they may just let it go with a warning or they may get suspended until Uber deems them safe to return to driving.

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Canceled orders are refunded via Uber Eats.

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The time it takes for Uber to refund you for a wrong trip can vary depending on a few different factors, such as the reason for the refund, the payment method used, and the specific policies of your country or region.

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