How do I contact AIR MILES Rewards by phone?

The Reward Miles™ earned are not lost. If you are the primary card holder, simply call the AIR MILES Service Centre at 1-888-AIR MILES(247-6453). They will validate your account and send you a replacement card. Q.



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Here's the catch. Air Miles themselves do not expire. But, if your account “expires” by being “dormant” (or inactive) for 24 consecutive months, then the points on it will disappear. An account is considered inactive if there are no points transactions within that period.

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Request missing AAdvantage miles. The American Airlines website has a page dedicated to requesting retroactive mileage credit. To request mileage credit, you'll need your AAdvantage number and your ticket number. The record locator will not be sufficient, you'll need to look up the ticket number.

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But if you forgot, it's OK. Most airlines, Keyes said, allow travelers to request miles three to 14 days after booking and within 12 months of travel.

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Yes, you can reschedule or cancel a flight. However, you may need to pay a change or cancellation fee depending on the airline you booked with and the fare class of your ticket. Luckily during Covid-19, many airlines have reduced change fees or waived them altogether.

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Your AIR MILES Account will be considered dormant if you have not collected, used, bought or transferred at least one Mile for 24 consecutive months or longer. Once an Account goes dormant, all Miles within the Account will also be cancelled, and you'll no longer receive Program Updates from us by email.

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Can you reschedule a flight? Yes, you can reschedule or cancel a flight. However, you may need to pay a change or cancellation fee depending on the airline you booked with and the fare class of your ticket. Luckily during Covid-19, many airlines have reduced change fees or waived them altogether.

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Southwest is one of the best airlines if you need to cancel your flight. You can cancel a Southwest flight for free if you do so at least 10 minutes before departure. For Wanna Get Away and Wanna Get Away Plus fares — the two least expensive fare types — you'll receive a credit for the amount paid.

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Covered reasons for Trip Cancellation
  • Medical reasons (unforeseen ailment, injury or death in the family)
  • Inclement weather or natural disasters (tropical storms, hurricanes, etc.)
  • Terrorist attack (in or around where you're planning to visit)
  • Financial default (of a carrier)
  • Involuntary layoff or termination.


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Frequent flyer miles earned from the following major domestic airlines do not expire: Delta Air Lines SkyMiles, JetBlue TrueBlue, Southwest Airlines Rapid Rewards, United Airlines MileagePlus. Other airlines, including American and Alaska, have varying mileage expiration policies and ways to keep your miles active.

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50,000 American Airlines miles are worth about $645, which is the equivalent of at least one round-trip flight between New York and Los Angeles on American Airlines.

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