How do I contact booking com customer service?

You can go to booking.com/help to get in touch with us.



To contact Booking.com customer service in 2026, the most direct method is through the "Help Center" on their website or mobile app. Once logged in, you can access the "Contact Customer Service" link, which provides options for 24/7 Live Chat and phone support. For global assistance, you can call their international helpline at +44 203 320 2609. In the United States, common support numbers include (888) 850-3958. It is highly recommended to have your "Confirmation Number" and "PIN" ready, as the automated system will ask for these to verify your identity and route your call to the correct department. While they do not offer a traditional public email address for general support, you can send messages directly to properties through your booking dashboard for specific stay-related questions.

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Select on the help box, the last option Contact options, select reservations // others and at the bottom, see all contact options and choose Call, the number will be displayed. Hope this helps!

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If you need to cancel your booking, contact customer service immediately so they can process the refund as soon as possible. Your refund will be processed within the next 5 business days after we receive the cancellation notice from Booking.com.

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How to Get Your Money Back from a Bad Hotel
  1. Step 1: Address the Issue with the Hotel Staff. ...
  2. Step 2: Write a Complaint Letter. ...
  3. Step 3: File a Complaint with the Better Business Bureau. ...
  4. Step 4: Leave a Review on Travel Websites. ...
  5. Step 5: File a Chargeback with Your Credit Card Company.


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Many hotel stays are refundable as long as you cancel within at least 48 hours. But some aren't. If you leave without making any arrangements, the hotel probably will charge you for the full stay. Experts say hotels consider refund requests on a case-by-case basis.

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Complaints about a hotel can and should be made to management when your experience is not up to normal standards. If you have a subpar hotel stay, you can direct complaints to hotel employees, like the front desk worker or manager. You can also complain to higher managers if the hotel is a franchised company.

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If you find yourself in a situation where you need to get a refund on a non-refundable hotel reservation, one of the options you can explore is disputing the charges with your credit card company. Many credit card companies offer benefits that may provide you with recourse in such situations.

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You should behave in the same manner as if you were [a] guest in someone's house, she explained. Be delicate. Flush your toilet, clean up after yourself and don't leave broken glass all over the floor. But showing basic courtesy doesn't necessarily mean that you should remake your bed and scrub the bathroom floor.

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Walk out In most cases, you can just leave your room. The hotel will then check you out and send you the bill. You'll want to make sure that they have your correct email address. The charges should also be available on the hotel's website or app.

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No, hotels are not allowed to charge a credit card without your signature. This is because it is against the law for any business to process a payment without the customer's authorization. Furthermore, it would be considered fraudulent activity and could result in serious legal consequences for both parties involved.

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If a hotel refuses to refund customer payments, the Federal Trade Commission (FTC) may step in via an enforcement action.

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The guest can cancel free of charge until 1 day before arrival. The guest will be charged the first night if they cancel within 1 day before arrival. If the guests do not turn up for the reservation, then they are charged for the price of 1 night as the no show penalty (same as the cancellation fee).

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