How do I contact hotels com for a refund?

Still need help? Here's how you can contact us about your specific request: You can call us at (866) 223-2092.



People Also Ask

Hotels.com will process your refund and credit the card you used for your booking within 24 hours. Once that has happened, your bank will take care of the rest. Just know that it may take them up to 7 days to post the credit to your account, and up to 2 billing cycles to show on your statement.

MORE DETAILS

Here's how you can escalate your issue:
  1. File a complaint with hotels.com for $15.
  2. We will publish your complaint, and escalate it to the hotels.com corporate office complaints department.
  3. Your satisfaction is guaranteed. If you don't get a reply within 72 hours, you'll get a 100% refund.


MORE DETAILS

If a hotel refuses to refund customer payments, the Federal Trade Commission (FTC) may step in via an enforcement action.

MORE DETAILS

The refund will be at the hotel's discretion, so your best bet is to appeal to the management's compassion. Although this is a stressful time, you are more likely to succeed if you can keep as calm and polite as possible.

MORE DETAILS

As you can see, most hotels take 3-5 business days to refund credit card incidental holds after you check out. However, it can vary based on each hotel's policies and factors like your bank's processing time.

MORE DETAILS

Expedia Group, Inc. is an American travel technology company that owns and operates travel fare aggregators and travel metasearch engines, including Expedia.com, Hotels.com, Vrbo, Travelocity, Hotwire.com, Orbitz, Ebookers, CheapTickets, CarRentals.com, Expedia Cruises, Wotif, and Trivago.

MORE DETAILS