Is it possible to get a refund from hotels com?

Hotels.com will process your refund and credit the card you used for your booking within 24 hours. Once that has happened, your bank will take care of the rest. Just know that it may take them up to 7 days to post the credit to your account, and up to 2 billing cycles to show on your statement.



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Still need help? Here's how you can contact us about your specific request: You can call us at (866) 223-2092.

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How to Get Your Money Back from a Bad Hotel
  1. Step 1: Address the Issue with the Hotel Staff. ...
  2. Step 2: Write a Complaint Letter. ...
  3. Step 3: File a Complaint with the Better Business Bureau. ...
  4. Step 4: Leave a Review on Travel Websites. ...
  5. Step 5: File a Chargeback with Your Credit Card Company.


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If you're unsure, check your confirmation email or contact the hotel directly to inquire about the availability of a cancellation waiver. Note: Check the reservation details – some “non-refundable” rates still allow cancellation up to 24-48 hours before arrival, minus a fee. There may be a partial refund available.

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As you can see, most hotels take 3-5 business days to refund credit card incidental holds after you check out. However, it can vary based on each hotel's policies and factors like your bank's processing time.

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If a hotel were to try and kick you out without providing a refund, it would be in violation of consumer protection laws and could face legal action from both state or federal authorities as well as civil lawsuits from customers who feel wronged by such an act.

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If you opt for the fully refundable option, the hotel booking can be canceled up to 48 hours before the check-in date and the guest will receive a full refund. The other option is a non-refundable hotel booking.

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Expedia Group, Inc. is an American travel technology company that owns and operates travel fare aggregators and travel metasearch engines, including Expedia.com, Hotels.com, Vrbo, Travelocity, Hotwire.com, Orbitz, Ebookers, CheapTickets, CarRentals.com, Expedia Cruises, Wotif, and Trivago.

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7 to 10 business days depending on their system if you are entitled to a refund for a cancelled stay, were over charged for items, etc. If you are referring to the incidental hold/deposit placed on your card when you checked in, it depends on your bank—typically 3–7 business days.

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Unfortunately, many hotels have cancellation policies that require you to pay a fee if you cancel within a certain timeframe. Keep in mind that these fees can vary depending on the hotel chain and the room rate. If you have paid for your reservation in advance, you may be eligible for a refund.

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How Do I Know My Flight Is Refundable?
  1. Check if the refundable filter is applied on the flight page.
  2. Low fare denote non-refundable tickets and high fare denote refundable tickets.
  3. Contact customer care of the airlines at 1-802-341-3403.
  4. Ask for details from the travel agent who is booking your flight ticket.


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Hilton. Hilton has long had one of the most generous blanket change/cancellation policies. All Hilton hotels offer flexible booking options with free changes and cancellations. Additionally, most hotels allow you to change or cancel up to 24 hours before your arrival day.

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Cancelling a non-refundable bookings may result in a full charge of the booking. Free cancellation means that the booking can be cancelled within a certain period of time. For example, some properties allow you to cancel 48 hours before check-in time. Beyond the arranged time, any cancellation may be charged a fee.

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The guest can cancel free of charge until 6 days before arrival. The guest will be charged 50% of the total price if they cancel in the 6 days before arrival. The guest can cancel free of charge until 90 days before arrival. The guest will be charged 50% of the total price if they cancel in the 90 days before arrival.

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It Depends on the Hotel's Policies
Some hotels may offer a refund or a switch to a different room if you report a roach infestation, while others may not.

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