How do I contact Uber about my lost phone?

Lost an item or mobile in an Uber? Logged into your Uber app?
  1. Go to the Uber app & tap on the Menu (?) at the top left corner of the app.
  2. Tap on 'Your Trips'
  3. Select the trip on which you lost your item.
  4. Scroll down and select 'I lost an item'
  5. Tap on 'Contact my driver about a lost item'




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Customers can request a ride by dialing 1-833-USE-UBER. You can book a ride on-demand or schedule one ahead of time. An agent answers the call and takes the rider's name and credit card information.

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Contact via app Simply find the driver box at the bottom of the screen after ordering a ride and click on the phone icon to contact the driver by phone. You can also send him a message by clicking on the text box. This way you can conveniently and quickly provide details of your pick-up location.

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Drivers are independent contractors. Neither Uber nor drivers are responsible for the items left in a vehicle after a trip ends. We're here to help, but cannot guarantee that a driver has your item or can deliver it to you.

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Log in to the Uber website at https://www.uber.com.
  1. Click the “Help” option in the top right corner.
  2. Locate the “Trip issues and questions” section. ...
  3. Click “Review my fare or fees.”
  4. When prompted, fill in the necessary details for your complaint.
  5. Submit your complaint to Uber.


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Resolving Your Request You can submit a request for a refund or a general complaint about your ride to Uber's customer service team at help.uber.com or in the app within 30 days of encountering an issue.

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Order error adjustment disputes must be submitted within 30 days of the order date. Please provide as much context, detail and evidence as you can (including photos and screenshots) for why you disagree with what has been charged.

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We issue authorization holds as a way to better protect against fraud that may result from unauthorized card usage. You may see an authorization hold if you recently added a new payment method, or if you haven't used Uber in a while.

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Uber charges you up to a $20 fee once your lost item is returned. This is to compensate the driver for their time and the entire amount is given to the driver. You can certainly give the driver an extra $5 - $10 tip if the item was valuable/important to you or it was a speedy return.

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Most types of trips can appear back to back, including UberX, UberPool, Uber Comfort, and more. How do I enable back-to-back trips? There's nothing you need to do to enable back-to-back ride requests. They'll begin to appear automatically.

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So, as previously stated, Uber Eats drivers can't see the customer's exact tip until about 1 hour after the order has been completed. However, while Uber Eats drivers can't see the exact tip a customer left, they can usually figure out how much the customer tipped simply by looking at how much the order is paying.

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As consideration for your driver's time, riders are subject to a fee of $20 for the return of a lost item. The full amount goes to the driver. You won't be charged until the driver notifies us they've successfully returned your item. If you'd like to thank your driver even more, an extra tip is a great way to do so.

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For some cards that customers use as their payment method on the Uber platform, Uber might charge the upfront price of a trip before a trip is completed. This will help ensure that sufficient funds are present to cover a service from a partner of the app, such as a ride or a merchant delivery.

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All on-demand food delivery courier services require you to pay with a credit card ahead of time. They all operate this way to keep the driver safe without making them have to handle large amounts of cash. Neither the dispatcher or anybody with Uber have any access to your credit card information.

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