How do I contact Uber Canada?

To speak with an agent, go to Help in your Uber Driver app, then tap Call Support.



Contacting Uber in Canada is primarily handled through the "Help" section of the Uber app, as they do not provide a traditional public-facing phone number for general customer support. Within the app, you can select a specific trip and "Report an Issue" for things like forgotten items, fare discrepancies, or safety concerns. For urgent safety issues, the app features an Emergency Button that can connect you directly to local emergency services (911) and share your GPS location. For Uber drivers in Canada, there is a "Priority Support" line available through the "Help" tab for active delivery or trip issues. If you are looking for corporate information or media inquiries, you can reach out via their official Twitter (X) handle @Uber_Canada or through their website's press room. In 2026, Uber also utilizes an AI-powered chat system in the app that can resolve common issues like refund requests or account updates instantly, reducing the need for direct human interaction for minor administrative problems.

People Also Ask

24/7 customer support
  1. Tap Help in the app menu.
  2. Find the topic matching your concern.
  3. Let us know how we can help.


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We understand that some people would prefer to talk to someone on the phone, so we created the option to call us to request your ride. 1-833-USE-UBER is available in the US where Uber is available. You can request your ride 7 days a week, from 4am – 10pm EST by phone.

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Yes, you can. It is the same app as you'd use in the USA to call an Uber or Lyft in the USA.

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Toronto, Ottawa and Montreal are by far the best places to choose Uber over a taxi, with customers saving 50, 44 and 41 per cent respectively compared to a cab fare for the same trip.

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Inflated fare prices in times of high passenger demand, called SURGE pricing, often cause people to declare that rideshare prices are more expensive than cab fares. However, this isn't necessarily true. Business Insider published a report that found Uber, on average, to be cheaper than taxi cabs across the country.

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Log in to the Uber website at https://www.uber.com.
  1. Click the “Help” option in the top right corner.
  2. Locate the “Trip issues and questions” section. ...
  3. Click “Review my fare or fees.”
  4. When prompted, fill in the necessary details for your complaint.
  5. Submit your complaint to Uber.


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The best way to Uber contact customer service and get help is in the Trips and Help section of the app. You can report an issue with your ride, ask for a refund or fare adjustment, report a complaint about your driver, or handle any other issue that you might have with Uber.

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By dialing the toll-free number 1-833-USE-UBER (1-833-873-8237) in the U.S., customers can speak with an agent in English or Spanish to request a ride on-demand or reserve one for a future trip. Uber has piloted ride-hailing via phone before.

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Uber's new office will accommodate more than 200 staff with the goal of eventually expanding that to more than 400 employees. The engineering hub will feature 468 desks, 60 conference rooms, 13 phone booths, two exterior terraces, and a library. The facility is located of 121 Bloor Street East, Toronto.

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Can I pay for Uber with cash? Yes, you can pay with cash. Before requesting a ride, go to the Payment section in the app and select Cash. At the end of your trip, pay cash directly to your driver.

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Pros and Cons of Lyft and Uber Uber can be less expensive than Lyft for the average journey—research suggests that Uber is the cheaper company, with the average trip costing $20 compared with the $27 you would spend for an average Lyft trip.

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How much should you tip Uber drivers? Similar to tipping for other services, like getting a massage or going to the nail salon, the rule of thumb is to tip 20%, says Sokolosky. So if your ride costs $30—an average cost for a moderate trip in most cities—then you'll tip $6, for a total of $36.

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Sherbrooke and Trois-Rivières in Quebec are the cities with the highest average rider ratings in Canada. Red Deer, Alta. came in third, followed by Winnipeg and Halifax. According to Uber, cities were rated based on drivers' reviews of their passengers.

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Top cities in Canada to get paid to drive with Uber
  • Alberta. Airdrie. Beaumont. Calgary. Chestermere. ...
  • British Columbia. Abbotsford. Anmore. Burnaby. Coquitlam. ...
  • Manitoba. Winnipeg.
  • Nova Scotia. Halifax.
  • Ontario. Ajax. Aurora. Barrie. Bradford West Gwillimbury. ...
  • Quebec. Beaconsfield. Blainville. Bois-des-Filion. ...
  • Saskatchewan. Regina. Saskatoon.


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?If a customer does not have an Uber account, an agent will create one for them. Payment is provided over the phone via credit card.

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You can tip your driver once your trip is complete. Tips are neither expected nor required. After a trip has ended, you have 30 days to add a tip in the app, on riders.uber.com, and from your emailed trip receipt. When can I tip my delivery partner?

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