How do I contact Uber in the UK?

Call us on +448081897190 or +448085015525 Please note that this phone line only offers support for users or trips taken in the UK. You can also call the support line via your Uber app: Tap the 'Help' button in the menu.



Contacting Uber in the UK in 2026 is most efficiently done through the "Help" section of the Uber app, which provides 24/7 support for both riders and drivers. Within the app, you can report specific issues such as a lost item, a fare discrepancy, or a safety concern. For more urgent matters, Uber provides a 24/7 phone support line for riders in the UK; the primary number is 0808 189 7190, which can also be accessed via the "Call Support" button in the app's help menu. If you are a driver, there is a dedicated support line and "Greenlight Hubs" in major cities for in-person assistance. Additionally, Uber is active on social media, and you can often get a quick response by tweeting at @UberSupportUK. For non-urgent inquiries, you can also use the web-based support portal at help.uber.com. It is worth noting that for serious safety emergencies, you should always contact local emergency services (999) first rather than waiting for a response from the app's support team.

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24/7 customer support
  1. Tap Help in the app menu.
  2. Find the topic matching your concern.
  3. Let us know how we can help.


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With the Uber app, riders and drivers connect 24/7, and convenience is prioritised every step of the way, starting with booking a trip. All it takes is a few taps to get started. Download the mobile app, enter your pick-up and drop-off addresses, then select UberX to confirm your trip in London.

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Log in to the Uber website at https://www.uber.com.
  1. Click the “Help” option in the top right corner.
  2. Locate the “Trip issues and questions” section. ...
  3. Click “Review my fare or fees.”
  4. When prompted, fill in the necessary details for your complaint.
  5. Submit your complaint to Uber.


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Resolving Your Request You can submit a request for a refund or a general complaint about your ride to Uber's customer service team at help.uber.com or in the app within 30 days of encountering an issue.

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We issue authorization holds as a way to better protect against fraud that may result from unauthorized card usage. You may see an authorization hold if you recently added a new payment method, or if you haven't used Uber in a while.

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We all know that not everyone is comfortable using a phone or an app to call an Uber, Uber CEO Dara Khosrowshahi said during the showcase. Like my mother-in-law and for her, we have a product that's incredibly easy to use. Customers can request a ride by dialing 1-833-USE-UBER.

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Inflated fare prices in times of high passenger demand, called SURGE pricing, often cause people to declare that rideshare prices are more expensive than cab fares. However, this isn't necessarily true. Business Insider published a report that found Uber, on average, to be cheaper than taxi cabs across the country.

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Bolt's main advantage is the lower fees and commissions. The company charges 15 per cent commissions to its drivers – almost half compared to Uber – which means riders can also benefit from cheaper fares. However, don't be too quick to jump in a Bolt car.

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Can I pay for Uber with cash? Yes, you can pay with cash. Before requesting a ride, go to the Payment section in the app and select Cash. At the end of your trip, pay cash directly to your driver.

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Bolt – A New Player on London's Ridesharing Scene Bolt's main advantage is the lower fees and commissions. The company charges 15 per cent commissions to its drivers – almost half compared to Uber – which means riders can also benefit from cheaper fares. However, don't be too quick to jump in a Bolt car.

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We understand that some people would prefer to talk to someone on the phone, so we created the option to call us to request your ride. 1-833-USE-UBER is available in the US where Uber is available. You can request your ride 7 days a week, from 4am – 10pm EST by phone.

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You can contact your Uber driver either before or after your ride has been completed. You can send a text message to your driver through the Uber app, or contact them with an anonymized phone number once your driver has confirmed your ride.

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To contact your Uber driver while he's on his way to you, look at the bottom of the screen for the box with the driver's information. Tap on the Contact button. You will have the option of texting or calling.

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Your Uber app processes payment for any trip you take. Before requesting a ride, use your app to add a payment method of your choice to your account. When a trip ends, your preferred payment method will be charged.

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For some cards that customers use as their payment method on the Uber platform, Uber might charge the upfront price of a trip before a trip is completed. This will help ensure that sufficient funds are present to cover a service from a partner of the app, such as a ride or a merchant delivery.

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All on-demand food delivery courier services require you to pay with a credit card ahead of time. They all operate this way to keep the driver safe without making them have to handle large amounts of cash. Neither the dispatcher or anybody with Uber have any access to your credit card information.

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If you contact Uber through help.uber.com, our support team will get back to you within 24 hours. You'll receive a notification on your phone (if you have notifications enabled) letting you know that you've received a response.

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Demand and supply: London is a popular tourist destination and business hub, which means there is high demand for Uber rides. During peak hours, the demand for Uber rides can outstrip the supply, leading to surge pricing. Higher operating costs: London has a higher cost of living compared to many other cities.

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Bolt has a similar interface that provides users with detailed fare estimates, allows them to track their driver\x27s location and rate their ... Verdict: Both Uber and Bolt have intelligent safety features, but in comparison Uber seems to have more safety features than Bolt has.

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Bolt is the most popular Uber alternative in the UK. It had commenced as Taxify and relaunched itself as Bolt in 2019 Summer. They charge their drivers lower commission fees, resulting in lower pricing for riders. The initial charge is £2.50, followed by £1.25 for each mile and £0.15 per minute.

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