How do I dispute a charge with a rental car company?

Things You Should Know Find and fill out the company's claim form online, or draft a letter with the car's details, dates you had it, and photos or documents that show you didn't damage it. Call your credit card company to dispute the charge and provide them with any evidence and documentation they need.



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An auto rental chargeback occurs when a customer disputes a charge resulting from an auto rental. Cardholders have the right to contact their bank and file a chargeback, attempting to force a refund of unfair charges.

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If you wish to cancel before your rental pick-up time, you must cancel and request a refund online. Once cancelled, we will credit you within approximately seven business days. Credits will be applied to the same card with which you prepaid.

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Contact our Customer Care team at 1 (800) 654-3131 to cancel your reservation and begin the refund process. Please note the refund will take up to 10 business days to process.

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Your card will be charged the amount of the rental plus a $250 minimum hold for credit and debit cards at the time of rental. When you return your vehicle Avis will release the unused portion of the hold. The funds may take up to two weeks to be released by your bank.

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