How long does it take to get a refund from Hertz?

Contact our Customer Care team at 1 (800) 654-3131 to cancel your reservation and begin the refund process. Please note the refund will take up to 10 business days to process.



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Hertz puts a hold on your account for the full cost of the rental plus the security deposit. When you return the vehicle, Hertz charges the full amount of the rental. It will release the hold on the deposit within 24 hours.

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Should you fail to pick up the vehicle within 1 hour from the pick-up time and date, or in the case of airport rentals, within 2 hours of the flight arrival time if a flight number has been provided, we reserve the right to charge a No Show Fee.

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Hertz allow a 59 minutes grace period. If a renter returns later than this grace period, Hertz charge for extra hours. Excess hour is charged at one fifth of the daily rate subject to a maximum of 5 hours. Thereafter, full day rate will apply.

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You can rent a car with a $300 credit limit, but it depends on the amount of time you plan on renting the vehicle and the type of vehicle you're renting.

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If a renter secures their rental with cash, they will receive the refund at the point of return or by mail depending on the location. Note: not all locations will accept cash. If a renter secures their rental with a debit card, their refund will be processed that same day.

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You may incur additional charges if you return the vehicle at a different time or place to that agreed with us or if it is in an excessively dirty or smelly condition. Smoking in the vehicle is prohibited. If the vehicle is returned smelling of smoke an extra cleaning fee will be levied.

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Customer Complaint: Hertz requests and BBB recommends that if you have any complaints or concerns, please contact Hertz's Executive Customer Service Team at [email protected] or (239) 301-7000 prior to contacting BBB.

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Hertz Local Edition or Off-Airport Hertz Locations
  1. Complete Express Return slip.
  2. Drop rental car keys with completed eReturn slip in Express Return box or hand it to your Hertz representative.*
  3. We will close your rental car agreement and email you your eReceipt.


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Yes. You can return a rental car early, but whether you can get any refund, or even be penalized for the early return, will vary on the terms and conditions stated in your rental agreement. Car rental companies such as Alamo, Avis, Dollar, Fox, Sixt and Thrifty charge early return fees when you return your car early.

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How much is the security deposit for a Hertz rental? A $200 refundable security deposit is collected and held by Hertz on your credit card or debit card when you pick up the car. The deposit is returned when you stop renting the vehicle and return the car.

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Debit cards and prepaid or store value cards are accepted for payment at the end of your rental. In most cases, the location will perform a credit check for debit card customers to determine credit worthiness at the time of rental. The customer must meet the minimum criteria to rent using a debit card.

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