How do I dispute a payment on Expedia?

Contact Expedia's customer service to attempt to resolve the issue directly with them. You can do this by calling their customer service hotline or sending them an email. If you are unable to resolve the issue with Expedia, contact your credit card company's customer service and explain the situation.



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Under Expedia's Terms of Service, there is a “Disputes and Arbitration” provision. This provision states Expedia consumer disputes will be resolved through binding arbitration OR through small claims court. Arbitration is a similar legal process to going to court.

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Log into Your Expedia Account Head to the Expedia website first and log into your account. Then, head to the subheading that says 'My Trips' and follow the instructions there. In some cases, you might need to cancel your flight and talk to the airline in order to receive your refund.

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You can also dispute the charge with your credit card company, who may be able to reverse the charge if they deem it to be unjustified. It's important to note that some hotels may offer more flexible cancellation policies, such as allowing cancellations up to 24 hours before the check-in date without penalty.

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If a hotel refuses to refund customer payments, the Federal Trade Commission (FTC) may step in via an enforcement action.

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No, hotels are not allowed to charge a credit card without your signature. This is because it is against the law for any business to process a payment without the customer's authorization.

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If you know you need to cancel your reservation, let the hotel know as soon as possible. They may be willing to waive the fee if you give them enough notice. Be polite and explain your situation clearly, whether it's an emergency or a change in plans.

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