How do I dispute a payment on MTA?

For help, call 511 between 6 a.m. and 10 p.m., 7 days a week. If you believe that you were incorrectly charged by an OMNY reader, you can dispute a charge in a couple of ways: If you have an OMNY Account, log in and find the charge you think is incorrect. Select Dispute Charges and follow the instructions.



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You have up to a year after the expiration date on the card to transfer the balance at a booth, a MetroCard Vending Machine or by mailing it in to MetroCard Customer Claims. We issue a replacement card for the remaining value on your Pay-Per-Ride MetroCard. We don't provide cash refunds.

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Riders who enter the subway system or ride buses without paying the fare are subject to a $50 or $100 fine. Fare evaders are also subject to issuance of a summons; however, MTA officials stated that it is not the MTA's goal to give summonses to fare evaders but to get its riders to pay the appropriate fare.

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What is the Penalty for Fare Evasion in New York? While jumping a turnstile is still technically a criminal offense, the penalties are relatively light. It falls into the same general category as a parking ticket, and you will be fined $100 if caught. However, you can appeal the decision and avoid paying the fine.

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Important: You are limited to tapping and paying for yourself and 3 additional riders with the same payment method at a single OMNY reader. You may continue using the same payment method at a different OMNY reader. However, if you do so, the 4 free transfers associated with the original 4 taps will be forfeited.

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The expiration date is usually about one year from the date of purchase. If your Pay-Per-Ride MetroCard expires, you have two years from the expiration date to transfer any remaining money to a new card. Within the first year after expiration, use a MetroCard Vending Machine to transfer the balance to a new card.

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Benefits of OMNY include: Free transfers – Use the same card or device for both legs of your trip to get a free transfer. Free trips – Pay for 12 rides using the same card or device in a 7-day period, and all additional rides within the week are free. Learn more here.

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The OMNY rollout started in 2019, and its tap-and-go contactless readers now exist in every subway station and on every bus route in the city. MetroCards, according to the MTA, will be fully phased out by 2024 — as will the vending machines.

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Fare evasion is considered a civil case issue and not a criminal case issue. Meaning there's not gonna be any cops hunting you down to put you in jail or anything if that's what you're worried about. What'll most likely happen is the fine and penalties will be reduced to a default judgment accruing interest annually.

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Since our initial report was issued, the subway and bus fare evasion rates have increased. The first quarter of 2023 (January–March) saw an increase of 11.1% (± 0.9%) for subways and an estimated increase of 37.6% for buses.

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Jumping over the turnstile in the NYC subway is illegal and can result in a fine, arrest, or both.

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Over the past five years, 4,592 MTA injury cases have been resolved, forcing the Metropolitan Transportation Authority payouts of over $431 Million in MTA lawsuit settlements.

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Likewise, did you know that transit fare evasion falls under petit theft? Below is a brief explanation of this crime, as well as the elements that constitute theft.

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