How do I fight Airbnb for a refund?

Need to send or request money for things related to your Airbnb trip or Airbnb Experience? No problem! Go to the Resolution Center to open a refund or payment request. You have up to 60 days after your reservation's checkout date to submit a Resolution Center request.



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Need to request a refund before or after a trip or Experience? First, discuss the amount with your Host in the message thread, and if they agree, go to the Resolution Center to request money. If they don't agree to the amount within 72 hours, reach out to us for help mediating.

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Contact Airbnb
Their website, mobile app, or by phone. Requests for a refund of any amount before or after your trip can be handled through their resolution Center. Before explaining the situation to customer service, ensure you include the relevant details of your case and proof.

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If the host cancels the booking shortly before your stay or does not give you access to the lodging, you can expect an Airbnb refund. If, at the start of the booking, the property is not generally clean and sanitary, contains safety or health hazards, or has vermin or undisclosed pets.

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Airbnb refund policies
Moderate: Cancellable until five days before your stay for a full refund. Firm: Cancel 30 days before the stay and receive a full refund; cancel between 7 and 30 days before your stay and receive a 50% refund; no refund if canceled fewer than 7 days before the stay.

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However, since they operate in every state, they can be sued locally for as much as $20,000 based on the small claims limit in that state. Guests have sued AirBnb for: Failure to Refund.

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So, you can try escalating your issue:
  1. Try special numbers that don't just wind you up in a queue, including (415) 800-5959, their main number; or 1 (855) 635-7754. ...
  2. The company does offer their primary executive contacts too, if the other options don't fix the problem:


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Submit a request to your Host: you'll describe the issue, provide photos if you can, and let the Host know how you'd like to resolve it. It's important to get help within 24 hours of noticing the issue. Otherwise, your refund amount might be affected.

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How do I claim my damage deposit on Airbnb?
  1. Log in to airbnb.com.
  2. Go to 'Resolution Center'.
  3. Choose the booking that you'd like to collect your security deposit for.
  4. Under 'Select a reason', click 'Request compensation for damages'.
  5. Click 'Continue'.


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You'll receive an automated acknowledgement of your email when we receive your complaint. An Airbnb case handler will be assigned to your complaint and will aim to make initial contact with you within 96 hours. We might ask you to provide more information about your complaint, or to submit supporting documents.

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The Airbnb Strict cancellation policy allows guests to receive a full refund if they cancel within 48 hours of booking and at least 14 days before a listing's check-in time. In the event of a cancellation within 48 hours, the guest is only entitled to 50% refund, regardless of how far out the check-in date is.

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Consider Filing a Complaint With the BBB Against Airbnb The Better Business Bureau may be able to help you with your complaint against Airbnb. . Make sure also to review complaints other customers have filed against Airbnb with the BBB (review Airbnb's BBB complaints here).

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...then it should take 5-7 business days from the date it was resolved. However, in larger cases that require receipts, pictures and documentation for damages or repairs, this could take over a month depending on how urgent the case is.

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Airbnb has a set process in place to deal with chargebacks. When a guest initiates a chargeback with their credit card provider, Airbnb is notified by its payment processor. The company then investigates the claim, which includes reviewing the transaction details and the interactions between the host and the guest.

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Airbnb will review the issue and contact you as a host. They will also do a follow-up investigation and report back to the neighbor. The good news is that Airbnb is unlikely to suspend or take down your listing, but having many complaints won't be good for your vacation rental business.

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