Lost, damaged, or delayed baggageIts travel disruption page advises contacting the airline if your baggage was lost, damaged, or delayed, either through Southwest Contact Us or by calling 1-888-202-1024.
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If your Southwest flight has been delayed or cancelled, you can almost always get compensation from Southwest Airlines. This compensation typically comes as “LUV Vouchers” which is Southwest Airlines's reimbursement currency that you can use to book flights in the future.
It's often best to email or write to the airline's consumer office at its corporate headquarters. DOT requires airlines that fly to, from, or within the United States to state on their websites how and where complaints can be submitted. There may be a form on the airline's website for this purpose.
Getting Southwest Airlines cancelled Flight CompensationYou can get up to $700 in Southwest Airlines flight cancellation compensation, provided that your flight was cancelled less than 14 days before you were set to depart, and that the airline was considered responsible for the issue.
Southwest isn't obligated to provide compensation in case of a delay, so use a credit card with trip delay insurance. Anya Kartashova is a freelance writer and full-time traveler based in Salt Lake City.
There's no official requirement for passengers to receive a refund or reimbursement in a result of a flight delay. Here's what each of the major carriers said they do in the event of a significant delay.
Yes, it's possible to dispute a non-refundable airline ticket, but success depends on the airline's policies and the reason for the dispute. You can try contacting the airline's customer service and explaining your situation.
For the general complaint section, people brought up reasonable things to be mad at, like rude and unhelpful employees, larger-scale cancellations and other flight issues, and prices of flights.
Background: DOT Secretary Pete Buttigieg announced his agency's investigation into Southwest in January, focused on whether Southwest engaged in unrealistic scheduling that would be considered an unfair and deceptive practice under federal law.