Start by searching your airline's name with EU261.
You'll need to file the claim with the operating airline responsible for the flight delay or cancelation. It can take some time to get a response from an airline, so give it a few weeks to a month or so before following up if you don't get a response.
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This form should be submitted directly to your airline's customer service team, and be sure to keep a copy for your records.
Under EC 261, you could be entitled to file a delayed flight claim for up to €600 cash flight compensation if… You arrived at your destination more than 3 hours later than planned. You checked in for your flight on time (generally no less than 45 minutes before departure).
Filing a complaint with an airline or a ticket agent.
There may be a form on the airline's website for this purpose. Often, you may also email or write to the airline or ticket agent's consumer office at its headquarters.
It's often best to email or write to the airline's consumer office at its corporate headquarters. DOT requires airlines that fly to, from, or within the United States to state on their websites how and where complaints can be submitted.
When an EU261 flight is canceled, you have the same claim for compensation as when a flight is delayed. Similar to flight delay compensation amounts, you are entitled to reimbursement when a EU261-covered flight is canceled of up to 600 euros ($645).
All flights that are less than 1,500 km (932 miles): 250 euros ($269) per passenger, if you're delayed by at least two hours. Internal EU flights over 1,500 km: 400 euros ($430) per person, if you're delayed by at least three hours.
Filing a complaint with an airline or a ticket agent.
DOT requires airlines to acknowledge consumer complaints within 30 days of receiving them and to send consumers written responses addressing these complaints within 60 days of receiving them (30 days for disability-related complaints).
Luckily, there are consumer protections in place if you are flying in, out or within Europe. Through European Union regulation EC 261, commonly referred to as EU 261, all EU flights can qualify for compensation, refund or rerouting by the airline in the event of delay, cancellation or denied boarding.
Your Right To Claim For Delays Or Cancellations Under EU261EU Regulation 261/2004 entitles you to monetary compensation for delays over three hours or cancellations as long as it is not caused by what the Regulations call an 'extraordinary circumstance'.
If your baggage is lost, delayed, or damaged on flights that are covered under EU261, there are protections in place. If your baggage is delayed or lost, you can claim damages up to €1,300 ($1,728 CAD).
According to the U.S. Department of Transportation, you are entitled to compensation for reasonable incidental expenses you incur because of your delayed baggage, up to the maximum liability limits, set by statute. For U.S. domestic flights, this is $3,800 per passenger.
Flights under 1,500 km (932 miles): 250 euro (~$275) if you're delayed by at least two hours. Flights between 1,500 – 3,500 km (932 – 2,175 miles): 400 euro (~$440) if you're delayed by at least three hours. This also applies to any intra-EU flight over 1,500 km.
Air travel isn't always fun. Things go wrong. And while you're unlikely to get compensated because a summer thunderstorm made your plane late, it's often worth complaining to the airlines and seeing what you can get for your travel inconveniences.
If an airline is not honoring its refund policies or the airline's refund policies seem unfair or deceptive consider suing the airline in small claims court. In small claims court, the judge will be the ultimate decider of whether an airline's refund terms are fair or enforceable.
You need to include each passenger's name, your flight details, the scheduled departure and arrival times, the length of the delay, and your bank account info for reimbursement. You should also be very clear about the amount you expect to receive and give the airline a specific timeframe in which to respond.
If you contact the airline or ticket agent to obtain a required refund and you are refused that refund, you should file a complaint against the airline or ticket agent with the Department at https://secure.dot.gov/air-travel-complaint.