How do I fix my deactivated Uber account?

You must contact the customer service team to reactivate your Uber Account and request a new password. You may also be asked to provide additional information, such as your name and email address.



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If you can't sign in to your account because you forgot your password, you can reset it during login by selecting I forgot my password. If you need help with something else, select your issue below to get the fastest help: I left my phone in a vehicle. I lost access to my phone number or email.

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If it's been less than 30 days since you deleted your account and you changed your mind, you can restore it by signing in at Uber.com. If you are requesting to reactivate an existing account, we can help.

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Yes, you can delete your account and create a new one. However, you will need to use a unique email and phone number for the new Uber account.

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Any serious criminal charges that are still pending. Multiple moving violations or accidents in the last 3 years. Driving with a suspended license within the last 3 years. Any serious driving violation, such as DUI, reckless driving, or hit and run, within the last 7 years.

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If the investigation confirms the behavior, the rider could be banned for life, according to an Uber spokesperson. The company has deactivated riders in the past based on similar guidelines but said that it's making the rules public now in an effort to be transparent and build trust between riders and drivers.

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Uber mandates a 30-day period of deactivation before an account can be fully erased, so if you change your mind after following these steps, you have a month to re-activate. After 30 days, however, your account will be erased for good with no way to get it back.

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Duplicate Account Issues Uber allows only one account per user. Under no circumstances should the driver-partners create more than one account for themselves. We have several tools and checks which can flag a duplicate account with accuracy.

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If you want to reactivate an Uber account, your first step should be to contact the company's customer service team. You can email or call them at any time of day or night. If you feel like you've been deactivated unfairly by Uber, then you can appeal your case.

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Permanently deleting your Uber account is a straightforward process, but it's crucial to understand that once you do this, you won't be able to reactivate your account, and your ride history and associated data will be permanently erased.

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How long does Uber keep records? Uber typically retains data for 7 years. For more information, please refer to Section E of Uber's Privacy Policy.

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If you can prove that you were innocent and did not have any violations, you may have been unlawfully fired from your Uber position. Although Uber drivers are independent contractors, you may still be able to take legal action. One of the most common ways that an Uber driver is deactivated is after an accident.

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We will notify you if we detect fraudulent behaviour on your account, explaining the activity that we have detected. Engaging in fraudulent activities, even once, can lead to permanent deactivation from the platform.

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If driver-partners want to raise a grievance about any actioning, they can do so by calling the Uber support team. Their case would be looked into and they would be updated within the next 24 hours. Only exceptions are cases related to safety, where it might take longer to investigate (up to a maximum of 5 days).

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Uber support is available in the Uber app and at help.uber.com.

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If you contact Uber through help.uber.com, our support team will get back to you within 24 hours. You'll receive a notification on your phone (if you have notifications enabled) letting you know that you've received a response.

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Low Uber Driver Ratings You should ensure that your rating is always above 4.8 because if it falls below 4.6, you risk deactivation. Uber allows the drivers to pay customer service fees to get reinstated.

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Often when drivers and delivery people lose account access, it's temporary and related to account eligibility or investigating a report. The most common reasons why a driver or delivery person might lose account access are an expired document or an issue with their background check.

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You can appeal the decision if you think your deactivation is in error.
  1. Contact the Company And Plead Your Case. If you feel your deactivation was unjustified, you should contact the company first. ...
  2. Involve Social Media. You can also appeal to Uber and Lyft by taking to social media. ...
  3. Contact a Lawyer. ...
  4. Contat Driverly.


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There is no set limit of negative ratings before a passenger is banned from their service. If a passenger is blacklisted, they get an e-mail notification.

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