Phone: Refunds may be processed by calling 1-800-USA-RAIL (1-800-872-7245). Amtrak Stations: Refunds may be processed at stations with Amtrak ticket offices.
People Also Ask
If you're delayed and arrive at your destination more than half an hour late, you'll usually be able to get some money back. Some train companies will also give you compensation if your train is more than 15 minutes late. You need to keep your train tickets to get a refund.
Claims for lost checked baggage must be submitted within 30 days of the date of the incident to the Office of Customer Relations (Attn: Baggage Claims, Amtrak, 1 Massachusetts Ave NW, Washington, DC 20001). For more information, call us at 1-800-USA-RAIL (1-800-872-7245) and ask for Customer Relations.
There are no federal laws requiring airlines to provide passengers with money or other compensation when their flights are delayed. Each airline has its own policies about what it will do for delayed passengers. If your flight is experiencing a long delay, ask airline staff if they will pay for meals or a hotel room.
If your journey is delayed or cancelled, or the service does not correspond to what was promised in other respects, you can claim compensation from the carrier. For example: You can demand a reduction in the ticket price that is proportionate to the defect when there is an essential delay in the service.
If your connecting train is with the same carrier as the delayed train you will be able to travel on the next available train to your destination. Speak to the train staff to find out if you can board the next train with your existing ticket as you may need to exchange the ticket for a new one, free of charge.
Freight trains are still the #1 cause of delay to Amtrak passengers. While the law has required railroads to provide preference to passengers over freight for over 50 years, freight trains caused 1.1 million minutes of delay in 2022 alone — that's almost 2 years of passengers waiting for freight to go first.
Generally, if you have started your travel and canceled connecting train, they will get you to your destination at no extra cost. If you have not started your trip, they may just give you your money back and send you on your way (maybe help you with an airline reservation).
U.S. airlines aren't required to compensate passengers for flight delays. Refunds are only guaranteed for entirely canceled flights (assuming the passenger opts not to be rebooked by the airline). There's also no legal requirement for airlines to offer additional flight delay compensation.
According to the DOT, airlines are not required to provide money or other compensation when flights get delayed, regardless of how late they are. However, when a “significant delay” takes place, passengers may receive refunds for seat selection fees or checked baggage fees.
What is Delay Compensation? Certain devices, plug-ins, and track delays may introduce latency. Live's Delay Compensation automatically compensates audio, automation, and modulation by offsetting all tracks by the required amount to keep them in sync with each-other.
Though the law can be complicated, we're here to break it down for you: Delayed flights: you may be able to claim compensation if your flight arrived 3 hours or more late.
Refunds: Full refund to original form of payment with no fees if canceled 121 days or more before departure. Refund to original form of payment with 25% fee charged if canceled 120 to 15 days before departure. Within 14 days of departure, only refundable to non-refundable eVoucher with a 25% cancellation fee.
You can always visit Amtrak.com to learn the real-time status of a train. Click “Train Status” on the top bar of the homepage and enter a few key pieces of information to learn when a train will be arriving.