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How do I get into Lyft without a phone number?

If you can't access the phone number on your Lyft account, we can use your email address to help you log in.



In 2026, it is virtually impossible to create or log into a Lyft account without a valid phone number, as the service uses SMS-based two-factor authentication for security. If you cannot access your original phone number, your only option is to use the "Find My Account" feature on the login screen. This allows you to enter the email address associated with your account; Lyft will then send a recovery link to that email. Once you click the link, you can follow the prompts to update your profile with a new phone number. If you do not have any phone number at all, you cannot use the app independently. Some travelers use a "VOIP" number (like Google Voice), but many rideshare apps have security filters that block these numbers to prevent fraud. If you are stuck at an airport without a phone, your best bet is to use a public kiosk (if available) or ask a friend to "request a ride for a friend" using their own Lyft account, which allows them to input your name and destination.

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If you can't provide an ID, you can send us an alternative document. This document must contain your name and any additional information required (e.g. mailing address or date of birth).

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Open the Uber app and go into the main menu by tapping the three lines.
  1. Select Settings. ...
  2. Tap the section toward the top which includes your name, number and email address. ...
  3. Tap your old phone number. ...
  4. Enter your new phone number and tap Save on an Android or Update phone number on an iPhone.


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Both Uber and Lyft use technology that keeps your personal details safe. Even if you need to call your driver before they arrive, your number is hidden. Drivers can take your call, but they can't see your actual phone number.

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As consideration for your driver's time, riders are subject to a fee of $20 for the return of a lost item. The full amount goes to the driver. You won't be charged until the driver notifies us they've successfully returned your item. If you'd like to thank your driver even more, an extra tip is a great way to do so.

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Uber allows you to sign in and use your account on different devices, such as smartphones and tablets, as long as you have the login credentials (username and password) for your Uber account. This can be useful for coordinating rides with family members or sharing the account f...

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Requesting rides for others You're welcome to request rides for someone else. Just enter your friend's address in the app, then tap 'Change rider' at the top of the screen. The driver and your friend will get details, and you can watch the progress of the ride in your app.

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To contact support, open the Driver app, tap 'Get help,' and select your help topic. From there, you can chat with our team in real time to get issues resolved quickly.

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ID submission: Scan a government-issued ID. If you can't provide a government-issued ID, there are other options listed under 'Accepted IDs'. Take a photo of yourself: Take and submit a photo of yourself. This will become your profile photo to help drivers identify you.

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Rider information shared with Driver: As part of surfacing the ride request and enabling the ride, we share with the Driver the Rider's pickup and destination, location, name, profile photo, rating, Rider statistics (like approximate number of rides and years as a Rider), and information the Rider includes in their ...

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