How do I get money off my broken Oyster card?

A damaged card could be cracked, scratched or bent. We will transfer any pay as you go credit or ticket to your replacement photocard. If we can't transfer your credit or ticket, we might refund you instead. While you are waiting for the replacement card to arrive, you will need to pay for your travel.



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Unused credit on your Visitor Oyster card The pay as you go credit on your Visitor Oyster card never expires so you can keep your card until your next visit, or lend it to family and friends. If you don't need your Visitor Oyster card, you can get the remaining credit refunded.

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As soon as your debit card has expired, you will have to get a new one if you want to withdraw your money. This actually stands as a key security measure.

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Your information rights. You can see your journey history by signing into your TfL online account, via the TfL Oyster and contactless app or you can request a copy by calling Customer Services on 0343 222 1234 (TfL call charges).

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You must use an alternative method of payment if you forget your Oyster photocard. We also have the right to charge you a penalty fare if you travelled without your Oyster photocard, and didn't pay for your journey.

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If the expiration is 07/27, for example, then the card may be used through July 2027. However, expiration dates apply only to the physical card, not the credit card account. That means the account remains open, and any credit card rewards you've accrued with that card are still valid.

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