How do I get my Delta refund instead of Ecredit?

24-Hour Risk-Free Cancellation Process
  1. Find Your Trip or Log In and go to My Trips.
  2. Select the trip you need to cancel.
  3. Click the 'Need to Cancel?' button.
  4. Select 'Start Flight Cancellation' and follow the steps.
  5. Receive a full refund, which will be automatically issued to your original form of payment.




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Delta's policy includes: A full refund within 24 hours of booking. For non-refundable tickets, a cancellation fee applies, and the remaining balance is issued as e-credit for future Delta flights. Refunds are processed within 7-10 business days for credit card purchases and 20 business days for other payment methods.

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You can get a full flight ticket refund only if you booked a refundable ticket. However, airline ticket refund rules vary from airline to airline. Thus, it is better to refer to the airline's website or contact it directly for possible airfare reimbursement.

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Covered reasons for Trip Cancellation
  • Medical reasons (unforeseen ailment, injury or death in the family)
  • Inclement weather or natural disasters (tropical storms, hurricanes, etc.)
  • Terrorist attack (in or around where you're planning to visit)
  • Financial default (of a carrier)
  • Involuntary layoff or termination.


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Some airline policies can be challenging to keep track of, but the federal rules that govern refunds are — relatively — straightforward. You are owed a refund for any unused portion of your ticket: If your flight is canceled, significantly delayed, or has its schedule significantly changed. No matter the reason why.

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Many airlines, including Delta Air Lines, revamped their cancellation policies and made it easier to rebook a future trip without losing money. However, these cancellations do not result in a cash refund, but rather an “eCredit” toward future travel.

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To check the status of your refund or eCredit and for questions, call:
  1. 800-847-0578 within the U.S. or Canada.
  2. 404-715-5417 within Atlanta, Georgia or outside the U.S. and Canada.


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You can also visit delta.com or call Delta Airlines toll free at 1-800-323-2323.

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If you contact the airline or ticket agent to obtain a required refund and you are refused that refund, you should file a complaint against the airline or ticket agent with the Department at https://secure.dot.gov/air-travel-complaint.

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Second, you can file a complaint with the DOT. Last, you can dispute the charge with your credit card. Most banks guarantee that if you paid for something and didn't receive it, you can dispute the charge and be reimbursed by the credit card. If an airline refuses to provide a refund, the chargeback option is there.

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If you know you can't make a scheduled flight, it's better to cancel your flight rather than be a no-show. If you cancel, you might receive a partial or whole credit for the fare purchased, to be applied to a future flight.

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The most common covered reason is unforeseen illness, injury, or death of the traveler, a traveling companion, or a non-traveling family member. Other common covered reasons include terrorism, inclement weather, or a natural disaster, among others. Trip Cancellation is a major concern for most travelers.

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Every major U.S. airline (except Southwest Airlines) typically charges penalty fees to change or cancel an economy fare flight. The fees, however, can vary from as low as $75 on a domestic flight to more than $400 on an international flight.

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