If you wish to claim compensation, please use our passenger rights claim form. To ensure that you receive your compensation and/or refund as easily as possible, Deutsche Bahn offers an accessible passenger rights claim form. You can download the form, fill it in and then and print it out.

To get a refund from Deutsche Bahn (DB) in 2026, the process depends on the type of ticket and the reason for the refund. If your train was delayed by 60 minutes or more, you are entitled to a "High-Fidelity" compensation of 25% of the fare (50% for 120+ minutes) under EU rail rights. The easiest way to claim this is digitally through the DB Navigator app or the website; you simply find your journey in your "Trip History" and click "Request Compensation." For voluntary cancellations, a "Flexpreis" ticket can be refunded for free until the day before travel. "Sparpreis" (Saver) tickets can often be exchanged for a voucher, minus a €10 processing fee, up until the day before departure. "Super Sparpreis" tickets are generally non-refundable. If you have a physical ticket, you must submit a "Passenger Rights" form at a DB Reisezentrum (travel center) or by mail. In 2026, DB has streamlined the high-fidelity digital process, often issuing vouchers or direct bank transfers within 7 to 14 days of a successful digital claim, ensuring a smoother "money-back" experience for the traveler.