How do I get my money back from my old Oyster card?
Simply touch your Oyster card on the yellow card reader on the ticket machine, select Oyster refund and follow the on-screen instructions. You can see the refunded amount due on the screen before finalising your request.
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Unused credit on your Visitor Oyster cardThe pay as you go credit on your Visitor Oyster card never expires so you can keep your card until your next visit, or lend it to family and friends. If you don't need your Visitor Oyster card, you can get the remaining credit refunded.
Transfer your credit or ticket to a new card by phoneGet a new Oyster card and make at least one journey with it, then call 0343 222 1234 (Charges may apply). We'll arrange to transfer your credit or ticket to your new card.
You just have to ask a member of staff at a station to reactivate it for you as travellers cannot do that themselves. It's only if you returned the card for a refund of the deposit/credit that you have to get a new card.
You can visit an London Underground station or shop which has Oyster card reading equipment. Given then your card and they will tell you the balance. You can register your Oyster card online using the TfL website. Once registered, you'll be able to view your remaining balance or journey history.
When your 60+ London Oyster photocard expires you may be eligible for a Freedom Pass. If you agreed to share your data with London Councils when you applied for your 60+ London Oyster photocard, they'll send you a letter to confirm your name and address.
What to do? As Oyster for Visitor cards can't be registered, the balance can't be checked on line. You'll need to touch in at a Tube, DLR, or Overground ticket machine which will show the balance remaining on the card, and that balance will remain in situ until used.
Most of the time, the card-issuing bank will allow the refund to process and accept the funds. If the cardholder has the same card-issuer and bank account, then funds will be successfully credited to that account.
In conclusion, the main difference between Standard and Visitor Oyster cards is that Standard Oyster cards are reusable, while Visitor Oyster cards are disposable. In addition, standard Oyster cards do not come with a daily price cap, while Visitor Oyster cards do.
Having carefully considered an equality impact assessment, and stakeholder feedback, I confirmed on Wednesday 18 January 2023 that the temporary travel time restrictions on 60+ Oyster and Older Person's Freedom Passes would become permanent. No changes will apply to holders of the Disabled Persons Freedom Pass.
If you live in London, you can travel free on buses, tubes and other transport when you're 60, but only within London. In Wales you can get a bus pass when you reach 60. Enter your postcode to: apply for a bus pass from your local council.
If you only have pay as you go credit on your Oyster card, you can lend it to someone else. Two people can't use the same contactless or Oyster card for a journey. If you have a Travelcard, Bus & Tram Pass or discount added to your Oyster card, you can't lend it to someone else.
If you want to do it over the phone, call TfL customer services on 0343 222 1234 between 8am and 8pm. For full info on what to do about lost, stolen or faulty Oyster cards, see the 'Refunds and replacements' section of the TfL website.
Register your Oyster cardTo register your card, create a contactless and Oyster account. Visitor Oyster cards can't be registered. If you're transferring your credit or discount to a new Oyster card, make at least one journey with it first, wait 24 hours, and then sign in to your contactless and Oyster account.