Loading Page...

How do I get my money back from my Oyster card London?

Simply touch your Oyster card on the yellow card reader on the ticket machine, select Oyster refund and follow the on-screen instructions. You can see the refunded amount due on the screen before finalising your request.



To get a refund on your Oyster card in 2026, the process depends on whether you have a "standard" or "Visitor" Oyster card and how much balance is remaining. If you have less than £10 in Pay-As-You-Go credit, you can get an instant refund at any TfL ticket machine in a London Underground station; the machine will dispense the remaining credit and your original deposit (if applicable) in cash. If your balance is over £10, you must either post the card to Transport for London (TfL) or register the card online and request a refund to your bank account via the "Oyster and contactless" app. It is important to note that the £7 card fee introduced for cards purchased after September 2022 is non-refundable; it is now considered a purchase price rather than a "deposit." For most short-term visitors in 2026, the best advice is to avoid Oyster cards altogether and use Contactless payment (debit card or phone), which offers the same daily fare caps but requires no deposit and leaves no "trapped" balance at the end of your trip to London.

People Also Ask

You can take your Visitor Oyster card to a Visitor Centre, to get a refund of any remaining credit. This will be paid in cash or refunded to your debit/credit card.

MORE DETAILS

Unused credit on your Visitor Oyster card The pay as you go credit on your Visitor Oyster card never expires so you can keep your card until your next visit, or lend it to family and friends. If you don't need your Visitor Oyster card, you can get the remaining credit refunded.

MORE DETAILS

Before you claim If you do not get an automatic refund, you have up to 8 weeks from your journey to claim. We will not give a refund if you have already claimed 3 maximum fare refunds in the same calendar month.

MORE DETAILS

If your claim is successful, you'll be refunded the value of a single fare for the delayed journey. If your claim is unsuccessful and you believe that you are entitled to a refund, you can appeal by calling us on 0343 222 1234 Monday to Friday 08:00-20:00 (charges may apply) or online via our Help & Contacts page.

MORE DETAILS

Your information rights. You can see your journey history by signing into your TfL online account, via the TfL Oyster and contactless app or you can request a copy by calling Customer Services on 0343 222 1234 (TfL call charges).

MORE DETAILS

If a customer prefers to speak to an advisor, TfL has a telephone line available 24 hours a day, 7 days a week. The telephone number is 0343 222 1234 and all calls will be charged at a local rate – which is often free on many tariffs. Alternatively, TfL's online tools allow customers to self-serve with minimal effort.

MORE DETAILS

A card with a negative balance may only be reused once it is topped up. The Oyster card deposit has been there specifically to prevent customers having an incentive to discard cards with a negative balance.

MORE DETAILS

What to do? As Oyster for Visitor cards can't be registered, the balance can't be checked on line. You'll need to touch in at a Tube, DLR, or Overground ticket machine which will show the balance remaining on the card, and that balance will remain in situ until used.

MORE DETAILS

Visitor Oyster cards, Oyster cards and contactless payment cards are the cheapest way to travel in London. To use an Oyster card, touch the card on the yellow reader at the gates as you enter and end your journey. You don't need to touch out at the end of your journey on buses and trams.

MORE DETAILS