How do I manage my Railcard account?

Please go to Manage my Railcard on the website homepage to log in to your account. Once logged in, on the top right of your account summary page, please click on your 'Menu Profile' and select 'Personal Details'. You will be given the option to update or change your personal details, including your address.



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To view your Railcard in the app, you'll need to first log in to your account with the same email address you purchased with. After logging in, navigate to the Account tab and tap on Your Railcards to bring up the list of Railcards you've purchased. Then tap on Download Railcard to download it to your device.

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A: Check your mailbox (including your junk mail) for an email from our Railcard team. If you still can't find it, please click Manage my Railcard on the website homepage to log in to your account.

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The Railcard App is available to download from the Apple App Store and the Google Play Store.

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The Railcard is associated to only the email address it was purchased under and so it can be shown on any trainline app that is logged in with that email address - you can log into more than one device with the same email address.

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If you have already bought a digital Railcard, you should have received a 'digital Railcard Download code' on both the purchase confirmation page and by email. Once you've got this code, go to the Railcard app, tap on the '+' button in the top left of the screen and enter your code.

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Please go to Manage my Railcard on the website homepage to log in to your account. Once logged in, on the top right of your account summary page, please click on your 'Menu Profile' and select 'Personal Details'. You will be given the option to update or change your personal details.

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The Railcard is for your use only, and provides discounts only on tickets bought for your own use.

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Please go to 'Manage my Railcard' on the website homepage to log in to your account. Once logged in, click on 'Details' under your active digital Railcard, then click on 'Manage Digital Devices' and select the device you want to remove.

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Yes, you can use up to three different Railcards in the same booking, as long as there are enough passengers in the group. We'll do all the hard work for you to find the best discount available. Railsmartr will automatically use the Railcards offering the best discount, if you have provided more than one Railcard.

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Yes. You must show your valid Railcard when you buy your ticket. You also need to have your Railcard with you on each journey and present it to staff when your ticket is checked aboard the train.

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You can get an older person's bus pass when you reach State Pension age, which is currently 66 for both women and men. If you're 60 or over and live in London, then you can get free travel on buses, trains and other modes of transport in and around London with a 60+ London Oyster photocard.

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If you have forgotten your Railcard you may be asked to purchase another ticket. The conditions of travel state that the Railcard must be carried by the customer in order for the ticket to be valid.

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