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How do I find my Railcard details?

A: Check your mailbox (including your junk mail) for an email from our Railcard team. If you still can't find it, please click Manage my Railcard on the website homepage to log in to your account.



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If you have ordered a digital Railcard, a download code will be sent to your registered email address, along with instructions on how to download your Railcard.

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If you bought it at a station, provided you can produce the completed Receipt portion of your original application form, then you can apply for your lost or damaged Railcard to be replaced at any staffed station ticket office.

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To view your Railcard in the app, you'll need to first log in to your account with the same email address you purchased with. After logging in, navigate to the Account tab and tap on Your Railcards to bring up the list of Railcards you've purchased. Then tap on Download Railcard to download it to your device.

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Please contact us on 0345 605 0525 or email us at [email protected]. We are open from 07:00am to 22:00pm everyday of the year except for Christmas day. How do I make a complaint?

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You will be asked to provide a digital passport-style photo if you select 'Digital'.

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If you forget your Railcard you will either be required to buy a new ticket or you may on certain services be liable for a Penalty Fare.

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Railcards do not renew automatically. You must make sure that your Railcard is renewed in good time because a Railcard that has expired is not valid for use and you may be charged a penalty fare for travelling on an expired Railcard.

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In most cases, your digital Network Railcard will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your digital Network Railcard.

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And since Amtrak travelers 65 years of age and over are eligible to receive a 10% discount on most trains, it becomes an affordable alternative.

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If you bought your Railcard online, please go to 'Manage my Railcard' on the website homepage to log in to your account and apply for a replacement. Once logged in, click on 'Details' under your active plastic Family & Friends Railcard, then click on 'Replace Railcard (Lost or stolen)'.

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Digital railcards must be shown in the app, screenshots are not acceptable - so the fact it's a fake will be easily spotted.

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The Eurail Italy pass includes: Unlimited rail travel in Italy for 3, 4, 5 or 8 days, within a one-month period. Discounted fares for passengers under 26 years of age (see youth), when traveling in second class; in some cases, young children travel for free if their parent has purchased a Eurail Italy Pass.

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A: Yes, you can.

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National railcards They cost £30 (£20 for the Disabled Persons card). Not just for Brits! You don't need to live in Britain or be a UK citizen to be eligible. However, they can only be posted to UK addresses.

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