How do I question a TfL charge?
How do I question a TfL charge? Visit the TfL Help and Customer Support page. Email your query via: https://tfl.gov.uk/help-and-contact/ If you need urgent assistance from Transport for London, you can also call the 24-hour travel information helpline 0343 222 1234 (service and network charges may apply)
How do I get a refund on my TfL contactless card?
- Oyster - we'll automatically add it to your card the next time you touch in or out of a rail journey.
- Contactless - the refund will show on your next card statement, or we will adjust the fares charged when you next travel.
How much does fare evasion cost TfL?
Answer. Officers are preparing an answer. Fare evasion costs Transport for London (TfL) £116m a year, which is money that should be invested into London's transport network. Tackling fare evasion remains a priority for TfL and it has a comprehensive programme in place to reduce the risk of fare evasion.
How do I claim a refund?
The claim for refund can either be made on a tax return or in a separate written request. First, a taxpayer can request a refund on the tax refund itself, by requesting that an overpayment shown on the tax return be refunded or credited to the following tax year.
How long do TfL charges take?
The charge will usually be applied to your account within 3 days of travel. A single charge will be made for each day travelled, as TfL calculates your fares for all your journeys across each day. Find out more about TfL's contactless card service.
What happens if I tap in twice?
You can't pay accidentally—your contactless card or payment-enabled mobile/wearable device must be within 2 inches of the terminal for the transaction to take place. And you won't be billed twice, even if you accidentally tap twice.
Is begging on TfL illegal?
Answer. Depending on its nature, begging on the network and in the immediate environs, is an offence under the Vagrancy Act or the railway byelaws.
What to do if I have been overcharged by TfL?
If you still feel you've been incorrectly charged, you'll then need to contact TfL to resolve this for you. If you've been charged a maximum fare because you've touched in with one card and touched out with another, we're only able to refund the charge that applied to your Barclays debit card or Barclaycard.
Why is TfL charging me 10p?
When using your card via contactless, Apple Pay or Google Pay, customers are sometimes charged 1p or 10p as part of an authorisation check. Companies issue this authorisation check to ensure the card is valid and has funds available.
How do I claim my TfL refund?
If you travelled using a paper ticket or a National Rail smartcard and want to apply for a service delay refund, call us on 0343 222 1234 Monday to Friday 08:00-20:00 (charges may apply). You may need a copy of your ticket during the application process.
How do I speak to a human at TfL?
If a customer prefers to speak to an advisor, TfL has a telephone line available 24 hours a day, 7 days a week. The telephone number is 0343 222 1234 and all calls will be charged at a local rate – which is often free on many tariffs. Alternatively, TfL's online tools allow customers to self-serve with minimal effort.
Is it cheaper to use an Oyster Card or contactless?
Is it cheaper to use Oyster or contactless? As both cards use the same Pay As You Go system and are compatible with the TfL Oyster & Contactless app, the costs are comparable. As a tourist in London, it can be worth getting an Oyster Card as part of the London Pass.