When using your card via contactless, Apple Pay or Google Pay, customers are sometimes charged 1p or 10p as part of an authorisation check. Companies issue this authorisation check to ensure the card is valid and has funds available.
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It may be possible to give you a quick decision over the phone, depending on the evidence available at the time of calling. Find out more about making a representation. For more information, telephone us on 0343 222 3333 (TfL call charges). Lines are open 08:00-20:00 Monday to Friday.
Is it cheaper to use Oyster or contactless? As both cards use the same Pay As You Go system and are compatible with the TfL Oyster & Contactless app, the costs are comparable. As a tourist in London, it can be worth getting an Oyster Card as part of the London Pass.
A cap limits how much you pay for all your journeys in one day or week. You can make as many journeys as you like and when all your fares add up to a certain amount, we won't charge you more (your fare is automatically capped).
The charge will usually be applied to your account within 3 days of travel. A single charge will be made for each day travelled, as TfL calculates your fares for all your journeys across each day. Find out more about TfL's contactless card service.
Using an Oyster card works out cheaper than buying a paper ticket every time you want to travel by tube as fares are cheaper when you touch in with an Oyster. You can add some credit to your Oyster using a pay-as-you-go system, which means money is only taken off when you employ the contactless card.
If you have been injured while on a Transport for London service and believe negligence is the cause you may be eligible to make a TFL accident claim for compensation. London River Services, London Trams, TFL Rail, London Dial-a-Ride and the Emirates Air Line cable car link across the River Thames.
If you drive within the zone, you'll have to pay by midnight on the third day following the journey. If you don't pay on time, you risk getting a Penalty Charge Notice (PCN). To see if and what you need to pay, check your vehicle.
Cars, vans, motorcycles, mopeds, caravans, and minibuses can all be landed with a £180 penalty, payable if they have not paid their ULEZ charge correctly or on time. Note that there is a heightened risk of receiving a PCN if you pre-pay your ULEZ charge by post fewer than 10 days before travel.
Decision to prosecuteTfL will therefore only prosecute if: a) The evidence shows that there is a realistic prospect of conviction; and b) It would be in the public interest and in the interest of justice to prosecute.
You tap in and the machine immediately deducts the flat fare. The driver will see you do this and challenge you if you don't. It's a flat fare for a trip of any length and this makes tapping out unnecessary. Indeed flat fares were introduced to make this work.