How do I file a complaint against a car rental company in the US?

Additionally, you may file a complaint with the Federal Trade Commission online using their complaint assistant portal at www.ftc.gov/complaint. You may also wish to file a complaint against the rental company with the Better Business Bureau online at www.bbb.org.



People Also Ask

Things You Should Know Find and fill out the company's claim form online, or draft a letter with the car's details, dates you had it, and photos or documents that show you didn't damage it. Call your credit card company to dispute the charge and provide them with any evidence and documentation they need.

MORE DETAILS

Numerous lawsuits filed against Hertz in recent years accuse the company of knowingly and falsely reporting its customers to authorities. They accuse Hertz of not investigating alleged thefts before filing theft reports, as well as reporting cars stolen without any verification that they are stolen.

MORE DETAILS

If a renter secures their rental with cash, they will receive the refund at the point of return or by mail depending on the location. Note: not all locations will accept cash. If a renter secures their rental with a debit card, their refund will be processed that same day.

MORE DETAILS

Should you return your rental car late or in a damaged condition, your signed agreement gives the rental car company the right to withdraw funds from your bank account to cover late fees or damage repair.

MORE DETAILS

The United States vehicle rental market is majorly dominated by Avis Budget Group, Enterprise Rent-A-Car and Hertz Global Holdings Inc.

MORE DETAILS

Hertz will pay $168 million to settle 364 claims related to the company falsely reporting rental cars as stolen. These cases sometimes resulted in people being arrested and even imprisoned.

MORE DETAILS

One lawsuit involving dozens of such cases alleged systemic flaws in Hertz's reporting of thefts, including not recording rental extensions, falsely claiming customers hadn't paid, failing to track its own vehicle inventory and failing to correct false reports to police.

MORE DETAILS

Hertz will pay $168 million to settle 364 claims related to the company falsely reporting rental cars as stolen. These cases sometimes resulted in people being arrested and even imprisoned.

MORE DETAILS

For years, the rental car company Hertz falsely accused hundreds of innocent customers of stealing its vehicles — accusations that, for some customers, resulted in arrests, felony charges and jail time. Now, the company will pay $168 million to settle those claims, Hertz announced Monday.

MORE DETAILS