How do I report food not delivered on Uber Eats?

Please note: we require you to use the dispute button in the Orders tab in Uber Eats Manager to submit a dispute request within 30 days of the order date. We aim to resolve disputes within about an hour; you can use the tracker to know when to expect a response. All disputes will be evaluated individually.



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24/7 customer support
  1. Tap Help in the app menu.
  2. Find the topic matching your concern.
  3. Let us know how we can help.


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Call us on +448081897190 or +448085015525 Please note that this phone line only offers support for users or trips taken in the UK. You can also call the support line via your Uber app: Tap the 'Help' button in the menu.

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Resolving Your Request You can submit a request for a refund or a general complaint about your ride to Uber's customer service team at help.uber.com or in the app within 30 days of encountering an issue.

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The app will let you cancel an order up until your delivery person is dispatched to the merchant. We can only guarantee a refund if you cancel before the merchant has accepted your order.

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In general, most refunds are processed within a week or two, but it can take longer depending on the circumstances. If you're concerned about the status of your refund, you can contact Uber Eats customer support for more information.

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Uber doesn't have email support. You can contact them by their app.

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If you submit a question, our support team will get back to you within 48 hours. You'll receive a notification on your phone from Uber (if you have notifications enabled) letting you know that you've received a response.

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Tap “Orders.” Tap “Help.” Tap “Ongoing order.” Tap “Cancel my order” and follow the prompts.

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Uber Will Charge More If It Takes Your Driver Longer to Reach You.

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up to the driver's discretion, but advised to keep stops under 3 minutes. i won't wait longer than 5. i could have been making money instead of getting paid $0.12 cents a minute waiting on someone.

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An Uber driver can wait as long as they want, and still get paid for the ride, as long as the ride is not canceled. If the driver does cancel the ride, they will get paid only if they waited a minimum of 5 minutes. Some drivers will wait the 5 minutes so that they get paid something for the inconvenience.

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