How do I report lost luggage on train?

Claims for lost checked baggage must be submitted within 30 days of the date of the incident to the Office of Customer Relations (Attn: Baggage Claims, Amtrak, 1 Massachusetts Ave NW, Washington, DC 20001). For more information, call us at 1-800-USA-RAIL (1-800-872-7245) and ask for Customer Relations.



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Talk on the Phone on Amtrak Don't talk on your cell phone for extended periods while sitting in your seat. And by extended periods, I mean more than 2 or 3 minutes. No one wants to hear your personal stories.

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Immediately report the theft to the railway authorities: Inform the railway officials about the theft and file a complaint with them. They will provide you with a form to fill out and will take down your details. Contact the police: Lodge a police complaint as soon as possible.

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If you happen to lose or misplace something on the train or in a station, submit a lost item report so we can try to help you find it. When reporting a lost item, have the following information ready: Your date(s) of travel. Your departure and arrival stations.

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According to the DOT, “once an airline determines that your bag is lost, the airline is responsible for compensating you for your bags' contents – subject to depreciation and maximum liability limits.”

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Luggage theft on trains is as rare as theft of airline baggage, just use common sense.

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Airlines are legally required to compensate you for lost items and any baggage fees you paid.

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Does travel insurance cover stolen items? If your plan includes baggage benefits, you may be reimbursed for items stolen on your trip up to the maximum benefit listed in your plan. However, restrictions, limits and exclusions apply.

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By the time a train operator sees you, it is too late to stop the train in time. An oncoming train is moving faster and is closer to you than it appears. Similar to an airplane traveling at 150 mph that appears to float onto the runway, it's hard to determine a train's speed and distance from you.

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In almost all cases, Amtrak seats are not assigned. The exception is Acela Express route seats and business class seating on the Northeast Regional, Carolinian, Palmetto, and Vermonter. Otherwise, Amtrak has a first-come, first-serve seating policy for coach seats.

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Guests are asked to limit conversation and speak in subdued tones. Phone calls are not allowed and all portable electronic devices must be muted or used with headphones (passengers using headphones must keep the volume low enough so that the audio cannot be heard by other passengers).

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General Guidelines: Tipping is NOT required, but is considered correct for the service crew personnel on the train. Recommendations: Snack bar attendant: roughly 10%. Dining car: 15% of menu prices (sleeping car passengers may want to note this when ordering their meals).

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