How do I say no to Airbnb guests?

First and foremost, be polite! Taking the time to craft a nice message is worth it. Thank the potential Airbnb guest for their inquiry and apologize for not having the property available at their requested time. If you feel that you need to give a reason for your refusal, do so, but keep it short and professional.



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Be polite “Whatever your reason for declining an inquiry is, first write a response to your guest. This will also help maintain your response and acceptance rate comparing to declining an inquiry directly. First, say Thank You for the inquiry and let your guest know that the place is not available for those dates.

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Here are ten key phrases you can use to politely decline requests from guests and clients:
  1. “I apologize for any inconvenience, but unfortunately, we are unable to accommodate that request.”
  2. “I understand your need, but I'm afraid that is not possible at the moment.”


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Before we get into exactly how to decline bookings, let's review some of the most common reasons why Airbnb hosts decline bookings: Scheduling conflicts. Sometimes hosts forget to update their calendars. They may have to then decline dates for which their properties should have been marked off as unavailable on Airbnb.

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There are no penalties for declining, but if you're a Host, there are a few issues to consider when responding to a trip change request from a guest.

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It's up to you, as the Host, to decide if you can accommodate any extra people. If guests show up with extra people, you have the right to turn them away.

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We require everyone who is part of our community to stick to these simple rules for being a great guest: Treat your Host's home like your own. Follow the Host's standard house rules.

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Learn How To Evict an Airbnb Guest
  1. Send written notice to the tenant.
  2. Wait for the tenant to fail to move out.
  3. File a court eviction with the county.
  4. Court's judgment rules in favor of the eviction.
  5. Court awards time limit for the tenant to evacuate.
  6. Law enforcement can help remove tenants who miss the deadline.


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If the guests are causing a disturbance, talk to them directly and explain that their behavior is unacceptable. Be polite but firm, and make sure to document any problems so you can report them to Airbnb. 3. If the guests refuse to leave, contact Airbnb immediately and ask for help.

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Depending on the nature of the violation, Airbnb may also take other actions, such as canceling an upcoming or active reservation, refunding a guest from a Host's payout, and/or requiring Hosts to provide proof that they have addressed issues before they can resume hosting.

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Reasons Why Airbnb Host Listing Gets Suspended or Paused Maintaining low overall ratings. Slow response time. A few accepted reservations or too many cancellations.

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Airbnb managed to stay afloat through the COVID-19 pandemic, but new challenges have emerged, including a drop in demand for short-term rentals in the U.S. over the increased cost of living and less desire to work from home in states like Montana, Texas and Tennessee, according to Gerli.

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Hosts don't need hidden cameras and microphones to spy on you during your stay. They can monitor the Airbnb's WiFi network and snoop on your online activity. The sites you visit will be plainly visible, letting the host know things you might not want them to.

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How to prevent Airbnb squatters
  1. Screen your guests carefully. ...
  2. Limit stays to short-term (less than 30 days) only. ...
  3. Charge extra for late check-outs. ...
  4. Remind guests of the check-out date. ...
  5. Use smart locks. ...
  6. Stay on Airbnb. ...
  7. Make a distinction between 'guest' and 'tenant'. ...
  8. Don't offer dirt-cheap rates.


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Contact Airbnb After you've attempted to speak to the guest directly, involve the booking platform. They will be able to see the dates of the booking, and they'll have personal guest contact information that you may not have. Airbnb will attempt to contact the Airbnb squatter and press the critical nature of the issue.

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