How do I politely decline a guest on Airbnb?

Be polite “Whatever your reason for declining an inquiry is, first write a response to your guest. This will also help maintain your response and acceptance rate comparing to declining an inquiry directly. First, say Thank You for the inquiry and let your guest know that the place is not available for those dates.



People Also Ask

First and foremost, be polite! Taking the time to craft a nice message is worth it. Thank the potential Airbnb guest for their inquiry and apologize for not having the property available at their requested time. If you feel that you need to give a reason for your refusal, do so, but keep it short and professional.

MORE DETAILS

Here are ten key phrases you can use to politely decline requests from guests and clients:
  1. “I apologize for any inconvenience, but unfortunately, we are unable to accommodate that request.”
  2. “I understand your need, but I'm afraid that is not possible at the moment.”


MORE DETAILS

Things come up, and you might not be able to accommodate every request that comes your way. Not a problem—here's how to handle it. Decline the request before it expires within 24 hours—your response rate will thank you! It's one of the factors that helps you become a Superhost.

MORE DETAILS

The Airbnb Strict cancellation policy allows guests to receive a full refund if they cancel within 48 hours of booking and at least 14 days before a listing's check-in time. In the event of a cancellation within 48 hours, the guest is only entitled to 50% refund, regardless of how far out the check-in date is.

MORE DETAILS

Not a problem—here's how to handle it. Decline the request before it expires within 24 hours—your response rate will thank you! It's one of the factors that helps you become a Superhost. Decide whether to keep the dates blocked or open them up for someone else to book.

MORE DETAILS

I would like to cancel my booking (including the reference number). Unfortunately, I will no longer be able to make this date/time. Please let me know when you receive this email and if my booking has been canceled. I apologize if this news causes disruption or inconvenience.

MORE DETAILS

Airbnb hosts may: Except as noted above, Airbnb hosts may decline a booking based on factors that are not prohibited by law. For example, except where prohibited by law, Airbnb hosts may decline a booking with pets, or to guests who smoke.

MORE DETAILS

Hello! We hope you are all set to check in on (date) and are looking forward to your stay with us at (name of place). You can check in at (check-in time), so you are welcome to arrive any time after if you like. Your door access code is (access code).

MORE DETAILS

It's up to you, as the Host, to decide if you can accommodate any extra people. If guests show up with extra people, you have the right to turn them away.

MORE DETAILS

With that said, the 3 main reasons include: Multiple suspension or escalated issues. Bottom 1% of Airbnb listing ratings. Repeatedly broken Airbnb Terms and Conditions.

MORE DETAILS

I deeply apologize for any inconvenience this causes you and if this may change your current plans. It's not like me to cancel on schedules, so I really regret doing this. But unfortunately [reason for cancellation]. Please understand that I never saw this emergency coming and was completely unprepared for it.

MORE DETAILS

Before you book, a Host will only be shown your first name and identity verification status. Your full name and profile photo will be shared with the Host after your booking is confirmed.

MORE DETAILS

Once a guest sends you a request, you can review the reservation details and decide if you want to accept or deny their request. If you accept the reservation request, the guest will be prompted to complete the booking through a message in their inbox.

MORE DETAILS