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How you'll get your money. Need to request a refund before or after a trip or Experience? First, discuss the amount with your Host in the message thread, and if they agree, go to the Resolution Center to request money. If they don't agree to the amount within 72 hours, reach out to us for help mediating.
Need to request a refund before or after a trip or Experience? First, discuss the amount with your Host in the message thread, and if they agree, go to the Resolution Center to request money. If they don't agree to the amount within 72 hours, reach out to us for help mediating.
If you'd like to request a refund before or after your trip, refund requests of any amount can be handled through our Resolution Center. We recommend discussing any refund amounts with your Host through your Airbnb message thread before submitting a request in the Resolution Center.
Airbnb will review the issue and contact you as a host. They will also do a follow-up investigation and report back to the neighbor. The good news is that Airbnb is unlikely to suspend or take down your listing, but having many complaints won't be good for your vacation rental business.
The biggest Airbnb complaints tend to involve cleanliness, communication, and accuracy. Airbnb hosts may not always clean their properties properly, and they may not answer messages promptly.
If the host cancels the booking shortly before your stay or does not give you access to the lodging, you can expect an Airbnb refund. If, at the start of the booking, the property is not generally clean and sanitary, contains safety or health hazards, or has vermin or undisclosed pets.
If we determine that a Travel Issue has disrupted the stay, we will provide a full or partial refund and, depending on the circumstances, may assist the guest with finding comparable or better accommodations.
Other Experiences Issues must be reported to us no later than 72 hours after they occur. If we determine that an Experiences Issue has disrupted an Experience, we will provide a full or partial refund.
You must notify Airbnb as well as the Responsible Guest about your complaint and attempt to resolve the loss or damage with the Responsible Guest within fourteen (14) days of the Responsible Guest's check-out date. You may fulfill this obligation by submitting a claim via the Airbnb Resolution Center.
No, you do not get penalized by Airbnb if you decline a guest request or inquiry. In fact, it is your right as a host to accept or decline any requests that come through the platform. You should always feel comfortable declining any requests that don't meet your standards for hosting guests in your home.
The easiest way to attract attention to your Airbnb listings is to offer to allow them to stay at your property for free so that they can post about it and review it. Try contacting them directly and explaining your offer.