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How long does it take to get a refund from Airbnb?

Good news—if you're eligible for a refund, you'll get it automatically within 10 days.



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Eligible refunds will be processed as soon as you click cancel. We automatically process the refund through the payment method you used when you booked the reservation.

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Depending on the length of your stay, when you cancel, and the cancellation policy that applies to your reservation, you may get a partial refund if you cancel after check-in - learn more about different cancellation policies. Learn more about how refunds work for cancellations.

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Contact Airbnb
Their website, mobile app, or by phone. Requests for a refund of any amount before or after your trip can be handled through their resolution Center. Before explaining the situation to customer service, ensure you include the relevant details of your case and proof.

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Other Travel Issues must be reported to us no later than 72 hours after discovery. If we determine that a Travel Issue has disrupted the stay, we will provide a full or partial refund and, depending on the circumstances, may assist the guest with finding comparable or better accommodations.

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Why YSK: If you're not used to traveling, you may not know that the term “free-cancellation” just means you won't be charged a fee to cancel your booking. It doesn't mean you'll be refunded if your paid for your room in advanced. In fact, most hotels have a strict refund policy you should be aware of when booking.

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You can cancel an Airbnb booking at anytime, but you must be aware you may not always receive a full refund. When you cancel an Airbnb within 48 hours, you'll only get a refund if a host offers a flexible policy. A moderate or strict policy means a refund of only 50% on your cancelled Airbnb booking.

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Guests who cancel will receive an automatic refund if your cancellation policy permits it.

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In most cases, your refund amount depends on your reservation's cancellation policy and when you cancel. You can find the refund amount and cancellation policy specific to your reservation by starting to cancel your stay or your Experience.

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If the reservation is canceled 48 hours or less before check-in, or after check-in, the fee is 50% of the reservation amount for the nights not stayed. If the reservation is canceled more than 48 hours, and 30 days or less, before check-in, the fee is 25% of the reservation amount.

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  1. Go to Resolution Center and tap Send money.
  2. Select a guest to send money and tap Next.
  3. Under Select a reason, choose the reason that best describes your refund situation.
  4. Tap Next.
  5. Enter the refund amount, and add a message to your guest.
  6. Tap Next and then Send.


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When will I be refunded? If your booking gets canceled, Booking.com refunds you immediately. The processing time takes 7 to 10 days, depending on your bank. For any questions, contact your bank directly.

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Ask for a refund: If you need to request a refund because of the issue, there's a higher chance your Host will accept your request if you can agree on an amount first. Send a request to your Host for the refund in the Resolution Center and provide the details of the issue along with the photos or video.

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Flexible Policy
If the guest cancels a reservation less than 24 hours before check-in, they will still need to pay for the first night's stay, plus the Airbnb service fee. If the guest decides to cancel his/her stay after arriving, he/she is eligible for a full refund for any remaining nights of the reservation.

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What to do after Airbnb host cancellations. Based on the refund policy, after an Airbnb host cancels last-minute, you have two options: Find a new accommodation and apply your Airbnb credit, or. Ask for a full refund.

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We'll automatically send any eligible refund to the payment method you used when you booked the reservation. Our Rebooking and Refund Policy can help cover situations when the listing or amenities are not what you expected. Refund requests of any amount should be handled through our Resolution Center.

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As a host, if you cancel, an indelible mark appears on your reviews and in your statistics. As a guest, you can block a host's dates and cancel as many times as you want, it does not appear on your profile.

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Because cancellations disrupt guests' plans and impact confidence in the Airbnb community, we apply additional penalties to host cancellations regardless of which option your guest chooses.

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Airbnb prohibits security cameras or recording devices that are in or that observe private spaces like bedrooms, bathrooms, or sleeping areas. You must indicate the presence of all security cameras or other recording devices in or around a listing, even if they're not turned on or hooked up.

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