How do I unlock my air miles cash account?

Collectors that choose to lock their Cash Account can unlock it in seconds before using Cash Miles in-store by using their PIN online or the AIR MILES App. While your Cash Account is locked, cashiers will not be able to see your Cash Account balance.



Unlocking an Air Miles Cash account in 2026 usually requires a quick security verification through the official Air Miles mobile app or website. Most accounts are "locked" as a safety feature to prevent unauthorized redemptions. To unlock, log in to your profile, navigate to the "Account Balance" or "Settings" section, and look for the "Lock/Unlock Cash Account" toggle. You will likely be prompted to enter a one-time verification code (OTP) sent to your registered email or phone number. If your account remains locked due to "suspicious activity" or multiple failed login attempts, you may need to contact the Air Miles Customer Care center directly via their live chat or phone line. It is a high-priority recommendation to keep your account locked whenever you aren't actively using your miles at a checkout, as this "digital safety" measure is the best defense against mileage theft in 2026.

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Here's the catch. Air Miles themselves do not expire. But, if your account “expires” by being “dormant” (or inactive) for 24 consecutive months, then the points on it will disappear. An account is considered inactive if there are no points transactions within that period.

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Your AIR MILES Account will be considered dormant if you have not collected, used, bought or transferred at least one Mile for 24 consecutive months or longer. Once an Account goes dormant, all Miles within the Account will also be cancelled, and you'll no longer receive Program Updates from us by email.

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Sign in and select set balance preference under your AIR MILES Cash and Dream Account balances. You can set up or change the balance preference for Miles you get by moving the slider from 0% to 100%, towards either your Cash or Dream Accounts.

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Most airlines allow travelers to redeem their miles for flights, seat upgrades, or other travel-related perks, but they don't convert them directly to cash. Some airlines also permit the transfer of miles to other reward programs, such hotel loyalty programs, which may include the option of cash redemption.

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Cash Miles can only be used for in store discounts or cash vouchers, while Dream Miles are used for Air Miles Dream rewards (everything else). Once a mile is earned in either category, it cannot be transferred to the other.

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Log onto your account at www.airmilesme.com and your current balance and the value of your Air Miles can be found at the top of the page. You will also receive an Air Miles Summary Statement every month, which shows how many Air Miles you have collected and from which partners.

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You need to spend a minimum of $10 before tax; then every 95 Cash Miles will get you $10 off your purchase. Miles can be used in $10 increments up to $750 per Cash Account, per day. Exceptions may apply. AIR MILES Cash Terms and Conditions.

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Frequent flyer miles earned from the following major domestic airlines do not expire: Delta Air Lines SkyMiles, JetBlue TrueBlue, Southwest Airlines Rapid Rewards, United Airlines MileagePlus. Other airlines, including American and Alaska, have varying mileage expiration policies and ways to keep your miles active.

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BMO has completed its acquisition of Air Miles from the defunct Loyalty Ventures Incorporated. This is an enormous purchase of a famous loyalty brand for the Bank of Montreal, and came with a price tag of $160 million (USD).

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We found the average airline mile to be worth around $0.013, with Delta SkyMiles offering the highest value and Southwest offering the most user-friendly rewards. The average airline mile across major U.S. companies is worth $0.013.

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Key takeaways. Cash back credit cards are generally the better choice if you want to earn simple rewards on your regular purchases. A points or miles card may be a better option if you travel often or want to start earning travel rewards on your purchases.

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