How do inquiries work on Airbnb?

When you get an inquiry, depending on your settings, you'll get an email, a notification in your Airbnb inbox, or both. Even if you use Instant Book, guests may send you a booking inquiry first to get a little more info before they make a reservation. You'll have 24 hours to respond to their message.



People Also Ask

An inquiry is a message from a guest looking for more information about certain dates they have in mind before they send a trip request. It means they're this close to saying yes—so, help them out!

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You have 24 hours to accept or decline a trip request before it expires. Respond within 24 hours. Guests who send an inquiry are usually searching for more information before sending a reservation request. Find details on the various statuses your reservation may go through.

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No, you do not get penalized by Airbnb if you decline a guest request or inquiry. In fact, it is your right as a host to accept or decline any requests that come through the platform. You should always feel comfortable declining any requests that don't meet your standards for hosting guests in your home.

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Note: Currently, you can cancel Airbnb inquiries only. If the dates are actually unavailable, you can check the box Mark my calendar dates unavailable with the given time frames, and those dates will be displayed on your calendar as blocked for everyone.

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Respond within 24 hours Be sure to respond to all messages—especially inquiries and trip requests—within 24 hours.

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Checkout time: Guests should complete checkout, including key return, by the designated checkout time indicated on the Airbnb reservation, and should not leave belongings at the listing past the designated checkout time for storage or later pickup without prior approval from the Host.

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Depending on the nature of the violation, Airbnb may also take other actions, such as canceling an upcoming or active reservation, refunding a guest from a Host's payout, and/or requiring Hosts to provide proof that they have addressed issues before they can resume hosting.

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If you cancel before the day of check-in, an automated review will be posted to your listing's profile indicating that you canceled one of your reservations. These reviews can't be removed, but you may be able to write a public response to clarify why you needed to cancel.

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If your reservation request is declined by the host or expires (hosts have 24 hours to respond), no charge is made for the reservation and you're free to book another place to stay.

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Declining an inquiry signals to the guest that their needs aren't a good fit for your space and encourages them to request another listing.

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Booking Enquiry means any enquiry made by telephone or in writing by or on behalf of a prospective Client in relation to a potential Booking.

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A 2021 study of more than 125,000 Airbnb complaints on Twitter found that 72% of the issues were related to poor customer service and 22% were related to scams.

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Treat your Host's home like your own Cleaning fees set by Hosts are only meant to cover the cost of standard cleaning between reservations (laundry, vacuuming, etc.). Litter: Guests should put their trash in designated trash receptacles and be mindful of excessive amounts of trash.

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Is Airbnb strict about the number of guests? Airbnb's policy on guests leaves it up to the host to specify and encourages hosts to be clear about their limits. Hosts can state the number of people, cost per person, and the number of beds in the property.

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You are a guest and are paying to stay there, so you shouldn't feel like you should have to clean up everything. While easy things like collecting garbage and washing dishes are the norm, it's not fair to expect guests to clean bathrooms or other things like that. So, don't feel a lot of pressure to do so.

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