An inquiry is a message from a guest looking for more information about certain dates they have in mind before they send a trip request. It means they're this close to saying yes—so, help them out!
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When you get an inquiry, depending on your settings, you'll get an email, a notification in your Airbnb inbox, or both. Even if you use Instant Book, guests may send you a booking inquiry first to get a little more info before they make a reservation. You'll have 24 hours to respond to their message.
You can respond to an inquiry with an answer, a pre-approval, or by declining. Declining an inquiry signals to the guest that their needs aren't a good fit for your space and encourages them to request another listing. But none of these actions directly affect your acceptance rate.
No, you do not get penalized by Airbnb if you decline a guest request or inquiry. In fact, it is your right as a host to accept or decline any requests that come through the platform. You should always feel comfortable declining any requests that don't meet your standards for hosting guests in your home.
Communicating or paying outside of Airbnb can put you at risk, so one of the main reasons we analyze messages is to help protect against online fraud. That's why it's so important that you communicate only through the Airbnb message thread until you have a confirmed Airbnb reservation.
In everywhere but India, if the Host accepts your request, you'll be charged for the reservation. If they decline or don't respond within 24 hours, there's no charge and you'll be free to book a different stay instead. For guests paying in Indian rupees, you'll be charged for the reservation when you request to book.
Checkout time: Guests should complete checkout, including key return, by the designated checkout time indicated on the Airbnb reservation, and should not leave belongings at the listing past the designated checkout time for storage or later pickup without prior approval from the Host.
You can send them a message or pop open the Airbnb app and call them. If you're wondering about check-in details and instructions, you'll find them 48 hours before the check-in date on your reservation's itinerary page. If all communications failed and you can't contact your Host, contact us.
The Airbnb Strict cancellation policy allows guests to receive a full refund if they cancel within 48 hours of booking and at least 14 days before a listing's check-in time. In the event of a cancellation within 48 hours, the guest is only entitled to 50% refund, regardless of how far out the check-in date is.
If your host lets you know that they can't accommodate your stay anymore, don't cancel for them. Instead, send them a message asking them to cancel. That way, you'll be eligible to receive a full refund.
What to do after Airbnb host cancellations. Based on the refund policy, after an Airbnb host cancels last-minute, you have two options: Find a new accommodation and apply your Airbnb credit, or. Ask for a full refund.
How you'll get your money. Need to request a refund before or after a trip or Experience? First, discuss the amount with your Host in the message thread, and if they agree, go to the Resolution Center to request money. If they don't agree to the amount within 72 hours, reach out to us for help mediating.
Can a guest cancel Airbnb reservation? There are a number of reasons why a guest might request a refund: family and health issues that can cause a guest to cancel a trip, weather events that impact a person's travel plans, or even work trips can fall through at the last minute.
If your reservation request is declined and the listing for the stay shows that it's still available, the host's calendar may not be up-to-date or they may want reservations of a different length or time.
Before you book, a Host will only be shown your first name and identity verification status. Your full name and profile photo will be shared with the Host after your booking is confirmed.
If you cancel before the day of check-in, an automated review will be posted to your listing's profile indicating that you canceled one of your reservations. These reviews can't be removed, but you may be able to write a public response to clarify why you needed to cancel.