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How do ticket vouchers work?

A ticket gives you the right to go to a certain event, place, or service at a specific date and time. It often cannot be used beyond this predetermined timeframe. Unlike tickets, vouchers work as a form of credit, allowing the holder to redeem it for a ticket.



Ticket vouchers act as a form of credit or a placeholder that can be exchanged for a physical or digital ticket at a later date. When you purchase or receive a voucher—common in 2026 for flights, theme parks, or concerts—you are essentially holding a proof of payment. Most vouchers contain a unique alpha-numeric code or a QR code. To use it, you typically log into the service provider's website or app, select the date and time you wish to attend, and enter the voucher code at the "payment" or "redeem" screen to bring the balance to zero. In some cases, such as with certain European rail passes or older theater systems, you may need to take a physical voucher to a will-call window or ticket desk to receive a printed ticket. It is critical to pay attention to the expiration date and any "blackout dates" associated with the voucher, as many are non-refundable. If a voucher was issued as compensation for a canceled flight, it is often tied to the specific name of the original passenger and cannot be transferred to someone else without the provider's explicit permission.

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However, airlines may offer their customers a voucher instead of a refund in such cases. In some situations, a travel voucher may seem more attractive to air travellers than a refund (repayment), as they can use the voucher on future trips with the same airline or other partner airlines to save on ticket costs.

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What's the law? The U.S. Department of Transportation (DoT) is clear on the issue of refunds: if your flight is canceled by the airline and you choose not to travel, you are entitled to a refund. That means the dollar amount you paid, not a voucher for the equivalent to use with the airline.

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When a flight has more passengers who are ready to fly than there are seats available, airlines must first ask passengers to give up their seats voluntarily, in exchange for compensation, before bumping anyone involuntarily. Airlines may offer passengers incentives, such as money or vouchers, to volunteer.

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The Flightgift is a new way to give someone credit towards a flight to the destination of their choice. This travel gift voucher covers departures from over 70 countries and flights from 400 different airlines.

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Depending on the airline and your situation, you'll either receive a travel credit or a monetary refund after your change is approved. Airlines will usually waive the change fee and grant a travel credit that can be used within a year of the original booking date.

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If the new flight is priced higher, the customer may change for no change fee but must pay the fare difference. If the new flight is priced lower, the customer may change without paying a change fee, and standard fare tickets may be given residual value in the form of a future flight credit.

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When a flight delay occurs, you are entitled to assistance and a choice between rerouting, reimbursement, or rebooking. If you arrive at your destination more than 3 hours after your scheduled arrival time, you are entitled to the same reimbursement, rerouting, and rebooking structure as a denied boarding.

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Covered reasons for Trip Cancellation
  • Medical reasons (unforeseen ailment, injury or death in the family)
  • Inclement weather or natural disasters (tropical storms, hurricanes, etc.)
  • Terrorist attack (in or around where you're planning to visit)
  • Financial default (of a carrier)
  • Involuntary layoff or termination.


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Although every airline has a different policy, many airlines will allow you to cancel flight tickets within 24 hours and give you a refund, even if you've bought a non-refundable airline ticket. If you've bought an airline ticket and want to cancel it on the same day, you can do so easily via 'Manage my booking'.

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