How do travelers who are unable to walk access airplanes for travel?

Passengers who are unable to walk are transferred to a narrow, high-backed aisle chair with security straps. The preboarding is a safety measure that allows people with disabilities the additional time or assistance they need to get to their seats. The Air Carrier Access Act (A.C.C.A.)



Travelers who are unable to walk access airplanes through a highly regulated system of assistance and specialized equipment mandated by the Air Carrier Access Act and global 2026 accessibility standards. Upon arriving at the airport, passengers can request an "airport wheelchair" and a trained assistant to navigate through security and to the gate. To board the plane, if a level-entry jet bridge is not available, airlines provide mechanical lifts or ramps to elevate the passenger to the aircraft door. Once at the aircraft, the passenger transfers from their personal wheelchair into a specialized, narrow "boarding chair" (also known as an aisle chair) designed to fit through the airplane's slim aisle. Airline personnel then assist in safely transferring the passenger into their assigned seat. In 2026, many newer aircraft are equipped with "movable armrests" on aisle seats to make this transfer more dignified and efficient. Throughout the flight, an "on-board wheelchair" is available to help the passenger reach the lavatory, ensuring that non-ambulatory travelers have full access to air travel in a safe and respectful manner.

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If you cannot walk, they'll need to organize assistance and an aisle chair for your convenience. On the day of travel, present yourself to the gate agent and remind him/her that you will require preboarding assistance and use of the aisle chair.

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Approximately 27 million passengers with disabilities traveled by air in 2019, according to DOT. Without accommodations, such as appropriate assistance and communication, passengers with disabilities may face challenges when flying.

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Skip the queues If you have a disability, you can ask to skip the queue at security as part of your Special Assistance. Alternatively, you can pay a small fee to use priority or 'fast track' security lanes at many airports. It's often cheaper to book this in advance by contacting the airport.

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In general, PRM is considered to be a passenger who needs help from another person to get to the exit of the aircraft as quickly as possible in the event of an emergency evacuation. This also includes passengers who have serious difficulties receiving or understanding emergency instructions.

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Passengers who are non-ambulatory can still fly, but they'll need help getting to and from their seat on the airplane. The aisle chair (also referred to as a straight back or high back) is a small wheelchair that is used to transport immobile passengers from their own wheelchair to a seat on the airplane.

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Preboarding is available for Customers who have a specific seating need to accommodate their disability and/or need assistance in boarding the aircraft or stowing an assistive device. Customers who are traveling with assistance and emotional support animals qualify for preboarding.

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Preboarding is available for Customers who have a specific seating need to accommodate their disability and/or need assistance in boarding the aircraft or stowing an assistive device. Customers who are traveling with assistance and emotional support animals qualify for preboarding.

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The right to preboard the airplane before all other passengers is a civil right guaranteed to disabled people by the Air Carrier Access Act. But, like all other civil rights, it can be waived by the individual if they so choose.

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