How it works
- Open your app. After your trip, tap to open the app and rate your driver as you normally would.
- Give a compliment. After rating your trip, tap Give a Compliment, then choose from various badges to show your appreciation.
- Go the extra mile.
Currently, Favorite Driver is only available for scheduled rides that are scheduled at least 30 minutes in advance. To add drivers to your Favorite Driver list you can simply tap the “Favorite” button when you are on the rating page for your current Uber ride.
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You can get help right in the app. To speak to an agent, go to Help in the Driver app, then navigate to the issue you're experiencing to see the support options available.
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24/7 customer support
- Tap Help in the app menu.
- Find the topic matching your concern.
- Let us know how we can help.
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After each trip, riders and drivers have the opportunity to rate each other from 1 to 5 stars, based on their trip experience. Ratings are anonymous. You won't see individual ratings tied to a particular trip or person.
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In the high-tech world that offers you the opportunity to hail a ride through an app on your mobile phone, you might think it's easy to choose whether you would like a man or a woman driver. Not so fast — neither Uber nor Lyft offer you the choice to choose the sex of your driver.
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Yes, the report to the driver is anonymous and the notice will appear in the driver's review for a week.
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While neither Uber nor Lyft has rules about seating arrangements, most passengers don't sit in the front. It's a personal preference. However, if anything seems “off”, you have every right to cancel the ride.
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You can not bring anyone with you while doing Uber / Lyft passenger trips. You CAN however bring whoever you'd like with you on UberEats trips.
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The ladies of Uber are a close-knit community, with many meeting up regularly over coffee to share their Uber stories. With 40,000 drivers in London and just a few hundred females behind the wheel according to Ilana, there's still scope for more women in the male-dominated industry.
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What's considered a bad rider rating? Anything below 4.5 stars isn't ideal. If you check your rating and it's lower than you like, the only way to make it better is to take more rides and take heed to the following advice. It may take a while, but that 3.9 can grow to 4.6 in no time.
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If your rating is between 4.94 and 4.99, you are a great passenger with lots of experience. For the longest time, my driver rating was a perfect 5.0 on both Uber and Lyft.
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Uber riders don't have to have the app on their phone to request a driver. Riders can now call to book a ride on-demand or schedule one ahead of time.
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Can I pay for Uber with cash? Yes, you can pay with cash. Before requesting a ride, go to the Payment section in the app and select Cash. At the end of your trip, pay cash directly to your driver.
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Whether you have a question about your account or want to report an incident, you can contact us. To speak directly with a trained agent on the phone, go to Help in the Driver app, then navigate to the issue you're experiencing to see the support options available.
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Call us on +448081897190 or +448085015525 You can call us 24 hours a day, 7 days a week. Please note that this phone line only offers support for users or trips taken in the UK. You can also call the support line via your Uber app: Tap the 'Help' button in the menu.
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With UberX Share, riders heading in the same direction choose to share a ride. Uber finds the best route to pick up multiple riders along an UberX Share trip. This means more time driving and less time waiting for your next trip request.
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Yes, as long as you are listed on the insurance for the said vehicle, you can drive that vehicle as an Uber driver. You can use the same car as your wife but you can not use her Uber account to drive.
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