How do you greet a guest in housekeeping?

Greet the guest by politely saying “Good Morning / Afternoon / Evening (according to the time of the day) Sir/Madam. May I service your room now please?” If possible greet the guest by using his/her name. If the guest permit you for servicing and cleaning the room: Thank the guest and enter the room gently.



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SOP for Entering the Guest Room Knock the door with knuckles and announce in pleasant voice, “Housekeeping…”. Wait for five seconds to hear the guest's response. In case of no response, announce the same again. In there is no answer second time too, open the door with the key.

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When it comes to being a faster hotel housekeeper, developing a routine is key. By using the same routine every time you clean a room, you can save time and be more efficient. Start at the top of the room and work your way down. This means starting with high surfaces like shelves and working your way down to the floor.

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Simply explained, the 10 and 5 Rule suggests that anytime a guest is within ten feet of a staff member, the staff member should make eye contact and warmly smile to acknowledge the oncoming guests.

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