Do you get a refund for bad review on Airbnb?

You can provide your opinion in a review after your stay to let the host and others know your displeasure with the stay. However, you won't get a refund.



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Contact Airbnb to Request Removal If you've received a bad review that is in clear violation of Airbnb's Content Policy, which governs reviews as well, you're in luck! In this case, you can simply contact Airbnb to have it removed. However, in order to do this, you'll need to successfully prove your case.

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If the host cancels the booking shortly before your stay or does not give you access to the lodging, you can expect an Airbnb refund. If, at the start of the booking, the property is not generally clean and sanitary, contains safety or health hazards, or has vermin or undisclosed pets.

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Need to request a refund before or after a trip or Experience? First, discuss the amount with your Host in the message thread, and if they agree, go to the Resolution Center to request money. If they don't agree to the amount within 72 hours, reach out to us for help mediating.

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While you can't remove it, you can report it if you think it violates our Review Policy. Otherwise, feel free to respond with more context or to provide your own perspective, so long as you, too, follow the policy.

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Quick tips for responding to bad Airbnb guest reviews
  1. Respond promptly. Show that you're taking the review seriously and are interested in resolving any issues by replying to reviews as quickly as possible, preferably within 24 hours. ...
  2. Apologize. ...
  3. Take responsibility. ...
  4. Offer a solution. ...
  5. Thank the guest.


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If you've arrived to the property and found it to be unclean or inaccurate to the listing, you may be covered under Airbnb's guest refund policy, which can grant you either a full refund or alternative accommodation.

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Examples Of Reviews For Bad Guests on Airbnb Sadly, we had issues with [guest name]. They broke things and were very messy, which made hosting them very unpleasant. We would not recommend them to anyone and strongly advise against letting them stay in your property.

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Submit a request to your Host: you'll describe the issue, provide photos if you can, and let the Host know how you'd like to resolve it. It's important to get help within 24 hours of noticing the issue. Otherwise, your refund amount might be affected.

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Travelers should use Airbnb's resolution center to submit a claim within 60 days of checkout. Through this process, you can request money for incidents related to your Airbnb trip.

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Contact Airbnb Customer Service Need a little more help or have a complaint? Contact us by email, chat, or phone at 1-844-234-2500.

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How to respond to negative Airbnb reviews
  • Thank the reviewer for taking the time to provide feedback.
  • Highlight any positives that the reviewer may have mentioned.
  • Address the negatives in a calm and objective way. ...
  • Return to a positive where possible.


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Airbnb is addressing two huge complaints: Hidden fees and chores. Nov. 7, 2022 Updated Mon., Nov.

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You'll receive an automated acknowledgement of your email when we receive your complaint. An Airbnb case handler will be assigned to your complaint and will aim to make initial contact with you within 96 hours. We might ask you to provide more information about your complaint, or to submit supporting documents.

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Airbnb has a set process in place to deal with chargebacks. When a guest initiates a chargeback with their credit card provider, Airbnb is notified by its payment processor. The company then investigates the claim, which includes reviewing the transaction details and the interactions between the host and the guest.

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Before you book, a Host will only be shown your first name and identity verification status. Your full name and profile photo will be shared with the Host after your booking is confirmed.

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And so we know that the average rating for homes in the US on Airbnb was 4.74 stars in 2022. And it was pretty much identical in 2021 and 2019, according to a market research firm called AirDNA. But if hosts receive an overall rating of one to three stars, they're essentially in trouble.

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Most common Airbnb Complaints
  • Rental Cleanliness.
  • Lack of Communication With The Host.
  • Wi-Fi Connectivity Issue.
  • Property And Amenities Not Identical To The Description.
  • Poorly Handled Emergency.


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Just like savvy shoppers on Amazon, many hosts look into the details of bad reviews to see how bad they really are. “We read the reviews to see what the issues were,” Moltrup says. “If they bring extra people to a property, that's no good. If you're damaging stuff or you're not communicating, we look at that.”

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