How do you talk to guests in a hotel?

Table of contents
  1. Establish eye contact.
  2. Dress to impress.
  3. Ask questions.
  4. A smile goes a long way.
  5. Offer to help.
  6. Be cordial even if you're busy.
  7. Make guests feel special.
  8. Indicate points of interest within the hotel.




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The most important expectation has and always will be cleanliness. Lack of cleanliness is among the top complaints about hotel stays. Good cleanliness often goes unnoticed, but poor hotel hygiene will always be something guests remember about their hotel stay.

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English Vocabulary
  1. Receptionist: Good morning. ...
  2. Client: Hi, good morning. ...
  3. R: Yes sir, we have several rooms available for that particular weekend. ...
  4. C: The 24th.
  5. R: How long will you be staying?
  6. C: I'll be staying for two nights.
  7. R: How many people is the reservation for?
  8. C: There will be two of us.


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Table of contents
  1. Touch base with guests' pre-arrival.
  2. Provide an early check-in option.
  3. Ensure a seamless check-in process.
  4. A smile goes a long way.
  5. Make it easy for your guests to get in touch.
  6. Be an insider of your local area.
  7. Build partnerships with local vendors and attractions.
  8. Offer personalized stays to guests.


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Hotel Etiquette: Hotel Guest Manners
  1. Don't “fudge” on the amount of people staying in the room. ...
  2. Keep a close eye on your children. ...
  3. Keep the noise level down. ...
  4. Leave the room tidy. ...
  5. Be an eco-friendly guest. ...
  6. Don't hoard the danish. ...
  7. Don't forget to tip the housekeeper. ...
  8. Fill out the survey.


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Reward Loyal Guests and Personalize the Experience As part of your loyalty programs, provide late checkout for free, establish a tiered loyalty system, or create other amenities and ways to show your gratitude for their patronage. Also, an in-person thank you goes a long way.

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Verbal communication is the use of words to share information and is also the most used type of communication in hotels. This is the easiest way to share ideas and when done right you can avoid misunderstandings easily.

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The first thing you can say when you check in is Hello, I have a reservation under the name of Christina Rebuffet. And instead of trying to spell your name, it's easier to just give them a copy of your reservation if you have it. Do you remember what to say when you give something to someone? “Here you go.”

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