How does a flight voucher work?

An airline voucher is like a coupon or credit that you may be provided, by an airline. Airline vouchers can only be used for goods or services from the specific airline from which they are given! You may get an airline voucher if your flight is cancelled, or if your flight was delayed.



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A ticket gives you the right to go to a certain event, place, or service at a specific date and time. It often cannot be used beyond this predetermined timeframe. Unlike tickets, vouchers work as a form of credit, allowing the holder to redeem it for a ticket.

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Refundable fares are generally eligible for a full cash refund. Some tickets, including many basic economy fares, simply cannot be canceled. Some tickets can be canceled for a voucher refund, minus a cancellation fee.

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However, airlines may offer their customers a voucher instead of a refund in such cases. In some situations, a travel voucher may seem more attractive to air travellers than a refund (repayment), as they can use the voucher on future trips with the same airline or other partner airlines to save on ticket costs.

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Non-refundable tickets - Consumers who purchase non-refundable tickets are not entitled to a refund unless the airline makes a promise to provide a refund or the airline cancels a flight or makes a significant schedule change.

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So the airline has offered you a voucher, which is perfectly legal, but you'd rather just have the cash. You'll need to proactively ask your airline for a cash refund in writing. The same goes for if you've booked through an online travel agency like Expedia. They are also covered under DoT rules.

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