How does Airbnb lockbox check-in work?

You'll need to have a lockbox in place and your guests will need to know where it is located. Once they arrive, they can check in online by entering the code that was sent to them. The guest then enters that code on their phone so they can open the lockbox, which contains the keys for your home.



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If check-in or checkout times aren't specified in the listing description, then the default check-in time is 3:00 PM and checkout is 11:00 AM (local time), unless otherwise noted by the Host.

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A smart lock that opens with a link sent to the mobile.
  • Your guest verify their identity at online check-in, sign and complete their registration. You decide if this requirement is mandatory or optional.
  • We send them a link with the virtual key and instructions. ...
  • Your guests open the door with their mobile phone.


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While many guests appreciate the personal touch and warm welcome of a host-led check-in, others prefer a more hands-off approach to checking in. The self-check-in is as simple as a guest picking up keys from a specific location such as a hidden lockbox, or using a smart lockbox on the door.

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Checkout time: Guests should complete checkout, including key return, by the designated checkout time indicated on the Airbnb reservation, and should not leave belongings at the listing past the designated checkout time for storage or later pickup without prior approval from the Host.

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Although each host and property manager has a different approach, here are some details you should definitely include in your check-in instructions message:
  1. Check-in time;
  2. Directions to the property;
  3. Parking instructions;
  4. Steps that guests need to take to gain access to your property;


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People travel around the clock 24/7 and it is important that your check-in and check-out times are reasonable, but also flexible. Being flexible by up to 3 hours either way could mean the difference between the guest booking with you or not. The average check-in time is 3 pm and check-out time is 11 am.

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An Airbnb lockbox is a secure box that holds the keys to a vacation rental property. It enables self-check-in, eliminating the need for face-to-face key exchanges, thus providing convenience and flexibility to both hosts and guests.

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If check-in or checkout times aren't specified in the listing description, then the default check-in time is 3:00 PM and checkout is 11:00 AM (local time), unless otherwise noted by the Host.

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Once you arrive, look over the space to make sure everything's in order—and take photos of anything broken or unclean.

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You are a guest and are paying to stay there, so you shouldn't feel like you should have to clean up everything. While easy things like collecting garbage and washing dishes are the norm, it's not fair to expect guests to clean bathrooms or other things like that. So, don't feel a lot of pressure to do so.

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If you haven't booked yet and know you'll need an earlier check-in, go to the listing and click or tap Contact Host to send a message asking if you can arrive earlier. You'll be able to find out whether or not this is possible before you book a reservation, and will end up saving money (and time).

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Clear checkout instructions
  • Gather used towels.
  • Throw trash away.
  • Turn things off.
  • Lock up.
  • Return keys.


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Airbnb automatically sends your checkout instructions to guests. Checkout should require very little effort from guests and Hosts. Until now, Hosts had to remind guests of checkout time and communicate about basic checkout tasks, like shutting off the lights or turning down the heat.

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Even if you follow all of our steps, there's no guarantee that you'll eliminate Airbnb spying. Hosts don't need hidden cameras and microphones to spy on you during your stay. They can monitor the Airbnb's WiFi network and snoop on your online activity.

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Is Airbnb strict about the number of guests? Airbnb's policy on guests leaves it up to the host to specify and encourages hosts to be clear about their limits. Hosts can state the number of people, cost per person, and the number of beds in the property.

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While Airbnb is a safe option for accommodation when traveling, there are plenty of things you can do to further protect yourself as you explore. Never give your personal contact information to a host or pay outside of the platform. Always pay and communicate through the Airbnb website or app.

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